By Paul Temple
We all know that universities are, above all, people businesses. Every university depends on specialist staff to provide often complex services typically to thousands of students, some of them on a one-to-one basis. Their academic staff members are mostly expected to work at the intellectual frontiers of their disciplines, and are relied on to do so with minimal supervision. The people management issues involved here must therefore be a central concern for any university’s senior management: get this wrong, and the place is in real trouble. So the HR director has a task of at least comparable importance to her colleagues directing teaching, planning research, or exercising overall financial control. Universities are all about people, so HR has to be a key function – right?
Wrong. The analogy with finance, in particular, is tempting but false. Continue reading