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Fostering a sense of safety in higher education

by Lauren McAllister, Luke Ward, and Lauren Young

From left to right: Lauren Young, Lauren McAllister, and Luke Ward

As three lecturers who have taught on a postgraduate course for several years that covers topics around race, gender, identities, parenting, development, disabilities, mental health, wellbeing, and the associated experiences of managing these oppressive and regulatory discourses – we began to question how we can keep ourselves, and our students ‘safe’. We had reflected that we were not talking about a physical sense of safety here, but rather a felt sense of feeling understood, or perhaps even contained.

Having spoken to colleagues and other lecturers who similarly teach some topics that may be deemed ‘challenging’ or ‘sensitive’, we found that there was very little agreement with regards to how to approach some of these topics and discussions.

What does it mean to feel ‘safe’ within the higher education classroom?

Historically, this idea of a feeling of being ‘safe’ derived from feminist movements where a physical space was created for like-minded individuals to meet and explore their experiences (Flesner and Von Der Lippe, 2019). Within UK universities, safe space is also explored in the context of addressing sexual violence, harassment and discrimination (see: Anker and Von der Lippe, 2018; Uksaysnomore.org, 2022).  Research which did explore safety in the context of a relational sense in the classroom, either positioned the achievement of safety as unrealistic (Du Preez, 2012) or as necessary to ensure both educators and students feel comfortable unpacking difficult dialogues (Nolan and Roberts, 2021). Despite this discrepancy, there was a general agreement that lecturers felt anxious and ill-equipped when teaching sensitive/contested/difficult topics – often leading to them avoiding or minimising engagement in the teaching of such topics (Sue et al, 2010; Warde et al, 2022). We also noted that there was not a clear sense of agreement with regards to what is considered ‘sensitive’ in teaching. In fact, some pedagogical researchers argue that students experience topics differently, and assuming students homogenously feel safe fails to consider this diversity (Barrett, 2010).

As a result, we felt we had several core unanswered questions which drove our research, including: how then as educators do we manage the complexity of experiences, when topics are differently experienced? How do we balance our own anxieties around teaching topics that are differently experienced, and morally/ethically ensuring are students are feeling ‘safe’? And finally, are we as educators responsible for this management of the classroom space?

Our research: What did we do and what did we find?

Our research used collaborative methods to explore both students’ and lecturers’ experiences of ‘safety’ within the HE classroom. We conducted our project in four clear stages to ensure that lived experience was at the heart of any recommendations we established.

Firstly, we conducted five focus groups with students, unpacking the notion of safety and jointly creating a vignette which would be used to scaffold the lecturers’ focus group discussions. We then conducted four lecturer focus groups in which we similarly explored this notion of safety, before using the collaboratively created vignette. This vignette was presented in four stages, with discussion encouraged at each stage. The vignette anchored discussions and enabled lecturers to explore how they prepared for difficult topics; the management of an in-class disclosure; the impact of a dominant voice; and finally, how they end their sessions. Following the focus groups, both groups were thematically analysed separately, before themes were established across the groups, with the support of two students from the student focus groups. The final stage of the project was then to establish some useable recommendations in the form of a workbook/resource for lecturers, which was similarly created with the support of students.

Within the focus groups we found that both the students and the lecturers focused less on whether a topic was deemed ‘sensitive’ or not, and more so on the space ‘between’. Students for example talked about the need to feel heard, the trust between the group and the worry about how their contributions could be perceived. Lecturers noted the impossibility of being able to prepare students for challenging discussions, and many explored the need for students to feel uncomfortable and uncontained, as part of their learning.

Our findings raised two core areas of focus which we used as basis for the development of our workbook: the development of the foundation of relational trust, and the scaffolding of discussions. Building on scholars who positioned relationality as core to teaching and learning (Hobson and Morrison-Saunders, 2013), we developed the concept of ‘relational trust’. We conceptualised relational trust as this shared or mutual understanding between all members of the group (students and lecturers), of an expectation of disagreement, misunderstanding and challenge. We also recognised that this foundation was not a set or established entity, rather it was relationally created and needing to be continually nurtured through considered teaching and learning activities/experiences. In the implementation of our findings, we therefore began to focus less on the framing of a particular topic (ie as inherently safe, or not), and more so on ways through which conversations could be scaffolded within our teaching.

Ok, but what can I ‘take away’ from this and use within my teaching?

Based on the discussions with the students and staff, we can make several usable recommendations to support educators:

  1. Development of a classroom agreement: Firstly, we explored the importance of this foundation of relational trust, whilst also acknowledging that this foundation is never truly ‘set’ or done – rather it is something that needs to be continually nurtured (and revisited). Lecturers and students explored the benefits of a ‘class contract’ during the induction of a new group, whilst also acknowledging some key barriers to the effectiveness of this contract. We explored the importance of needing to revisit this class contract, acknowledging that this relational trust changes with the introduction of new members to the group, changes in topic, general changes in dynamic etc.
  2. Clear expectations of roles: Both lecturers and students lacked clarity with regards to the role of the lecturer – and in turn, the student – in the classroom space. In particular, there was a clear blurring of expectation of what was expected of the lecturer when engaging in discussions that may be considered challenging.  Lecturers generally have multiple roles within higher education, but our findings suggest there is an expectation for lecturers always to fulfil all these roles within the classroom, and that lecturer roles are not neatly compartmentalised into ‘teaching’, ‘module coordination’, ‘office hours’, ‘dissertation supervision’, ‘personal academic tutor sessions’ etc. Therefore, we explored the importance of having a discussion/activity where you actively engage with your students, considering the different expectations of the student, lecturer, and other facilities – to ensure that there is a mutual and shared understanding of roles.
  3. Scaffolding of discussions: Using ecological systems theory (Bronfenbrenner, 1992) and trauma-informed pedagogical practices (Carello and Butler, 2013; Dana, 2018; Perry and Hambrick, 2008), as a basis, we recognised the multiple layers of comfort and safety and how these could be scaffolded within classroom discussions (see Figure 1). We have therefore provided a framework below through which lecturers can frame their discussions, enabling students to contribute and be heard in spaces that gradually feel more comfortable, negotiating possible language and elements of disclosure. For this activity, it is useful to consider an element of teaching, eg a core topic, an activity, discussion, skills practice, and reflect on/plan out how this might look, starting at the ‘individually’ zone and working your way towards ‘wider group/class’. For example, the activity might be a discussion point on ‘what childhood means to you’, which you may then ask students to (1) reflect on individually for a few minutes, and note this down on a post-it, before then (2) discussing this with the person next to them, noting areas of similarity and difference. Later, the students are then tasked with (3) forming small groups and assigning a particular developmental stage, asking them to mind-map the main themes of childhood for particular developmental stages. Before then (4) bringing the class together, asking each group, in turn, to share their discussions, starting with the group who was assigned the youngest developmental stage, working up to early adulthood, to produce a co-constructed developmental trajectory.

Figure 1: Zones of Comfort

Four circles all within each other showing how a task can gradually include more people (individual, pairs, small groups, and wider group)

Beyond these useable recommendations, we also argue that there needs to be more of a systemic shift within the university culture where work that involves caring for students needs is often undervalued or unseen (Baker et al, 2021). For example, some universities do not provide hours for staff to prepare and undertake course inductions which promote this relational trust, nor are they given time throughout the course delivery to consider activities that purposefully consider inter-class relationships.

Want to hear more? You can find us on Twitter: @Lauren8McA, @Lukewrd, @Laurenyoungcbt

Dr Lauren McAllister is a senior lecturer and programme lead for the MSc Child and Adolescent Mental Health course at the University of Northampton.

Dr Luke Ward is a lecturer in child and adolescent mental health and a registered therapist working with children, young people, and families who have experienced trauma.

Lauren Young is a lecturer in child and adolescent mental health, a registered cognitive behavioural therapist, and a registered children’s nurse.

References

Anker, T and Von der Lippe, M (2018) ‘Controversial issues in religious education: How teachers deal with terrorism in their teaching’ in Schweitzer, F and Boschki, R (eds) Researching religious education: classroom processes and outcomes  Waxmann Verlag GmbH

Bronfenbrenner, U (1992) Ecological systems theory Jessica Kingsley Publishers.

Dana, D (2018) The Polyvagal theory in therapy: Engaging the rhythm of regulation WW Norton & Company

Perry, BD and Hambrick, EP (2008) ‘The neurosequential model of therapeutics’ Reclaiming children and youth 17(3): 38-43


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Will universities fail the Turing Test?

by Phil Pilkington

The recent anxiety over the development of AI programmes to generate unique text suggests that some disciplines face a crisis of passing the Turing Test. That is, that you cannot distinguish between the unique AI generated text and that produced by a human agent. Will this be the next stage in the battle of cheating by students? Will it lead to an arms race of countering the AI programmes to foil the students cheating? Perhaps it may force some to redesign the curriculum, the learning and the assessment processes.

Defenders of AI programmes for text generation have produced their own euphemistic consumer guides. Jasper is a ‘writing assistant’, Dr Essay ‘gets to work and crafts your entire essay for you’, Article Forge (get it?) ‘is one of the best essay writers and does the research for you!’.  Other AI essay forgers are available. The best known and the most popular is probably GPT-3 with a reported million subscribers (see The Atlantic, 6/12/2022). The promoters of the AI bots make clear that it is cheaper and quicker than using essay mills. It may even be less exploitative of those graduates in Nepal or Nottingham or Newark New Jersey serving the essay mills. There has been the handwringing that this is the ‘end of the essay’, but there have been AI developments in STEM subjects and art and design.

AI cannot be uninvented. It is out there, it is cheap and readily available. It does not necessarily follow that using it is cheating. Mike Sharples on the LSE Blog tried it out for a student assignment on learning styles. He found some simple errors of reference but made the point that GPT-3 text can be used creatively for students’ understanding and exploring a subject. And Kent University provides guidance on the use of Grammarly, which doesn’t create text as GPT-3 does ab initio but it does ‘write’ text.

Consumer reports on GPT-3 suggest that the output for given assignments is of a 2.2 or even 2.1 standard of essay, albeit with faults in the text generated. These seem to be usually in the form of incorrect or inadequate references; some references were for non-existent journals  and papers, with dates confused and so on. However, a student could read through the output text and correct such errors without any cognitive engagement in the subject. Correcting the text would be rather like an AI protocol. The next stage of AI will probably eliminate the most egregious and detectable of errors to become the ‘untraceable poison’.

The significant point here is that it is possible to generate essays and assignments without cognitive activity in the generation of the material. This does not necessarily mean a student doesn’t learn something. Reading through the generated text may be part of a learning process, but it is an impoverished form of learning. I would distinguish this as the learning that in the generated text rather than the learning how of generating the text. This may be the challenge for the post AI curriculum: knowing that is not as important as knowing how. What do we expect for the learning outcomes? That we know, for example, the War Aims of Imperial Germany in 1914 or that we know how to find that out, or how it relates to other aims and ideological outlooks? AI will provide the material for the former but not the latter.

To say that knowing that (eg the War Aims of Imperial Germany, etc) is a form of surface learning is not to confuse that memory trick with cognitive abilities, or with AI – which has no cognitive output at all. Learning is semantic, it has reference as rule-based meaning; AI text generation is syntactic and has no meaning at all (to the external world) but makes reference only to its own protocols[1]. As the Turing Test does not admit – because in that test the failure to distinguish between the human agent and the AI is based on deceiving the observer.

Studies have shown that students have a scale of cheating (as specified by academic conduct rules). An early SRHE Student Experience Seminar explored the students’ acceptance of some forms of cheating and abhorrence of other forms. Examples of ‘lightweight’ and ‘acceptable’ cheating included borrowing a friend’s essay or notes, in contrast to the extreme horror of having someone sit an exam for them (impersonation). The latter was considered not just cheating for personal advantage but also disadvantaging the entire cohort (Ashworth et al, ‘Guilty in Whose Eyes?’). Where will using AI sit in the spectrum of students’ perception of cheating? Where will it sit within the academic regulations?

I will assume that it will be used both for first drafts and for ‘passing off’ as the entirety of the student’s efforts. Should we embrace the existence of AI bots? They could be our friends and help develop the curriculum to be more creative for students and staff. We will expect and assume students to be honest about their work (as individuals and within groups) but there will be pressures of practical, cultural and psychological nature, on some students more than others, which will encourage the use of the bots. The need to work as a barista to pay the rent, to cope as a carer, to cope with dyslexia (diagnosed or not), to help non-native speakers, to overcome the disadvantages of a relatively impoverished secondary education, all distinct from the cohort of gilded and fluently entitled youth, will all be stressors for encouraging the use of the bots.

Will the use of AI be determined by the types of students’ motivation (another subject of an early SRHE Student Experience Seminar)? There will be those wanting to engage in and grasp (to cognitively possess as it were) the concept formations of the discipline (the semantical), with others who simply want to ‘get through the course’ and secure employment (the syntactical).

And what of stressed academics assessing the AI generated texts? They could resort to AI bots for that task too. In the competitive, neo-liberal, league-table driven universities of precarity, publish-or-be-redundant monetizing research (add your own epithets here), will AI bots be used to meet increasingly demanding performance targets?

The discovery of the use of AI will be accompanied by a combination of outrage and demands for sanctions (much like the attempts to criminalise essay mills and their use). We can expect some responses from institutions that it either doesn’t happen here or it is only a tiny minority. But if it does become the ‘untraceable poison’ how will we know? AI bots are not like essay mills. They may be used as a form of deception, as implied by the Turing Test, but they could also be used as a tool for greater understanding of a discipline. We may need a new form of teaching, learning and assessment.

Phil Pilkington’s former roles include Chair of Middlesex University Students’ Union Board of Trustees, and CEO of Coventry University Students’ Union. He is an Honorary Teaching Fellow of Coventry University and a contributor to WonkHE. He chaired the SRHE Student Experience Network for several years and helped to organise events including the hugely successful 1995 SRHE annual conference on The Student Experience; its associated book of ‘Precedings’ was edited by Suzanne Hazelgrove for SRHE/Open University Press.

[1] John Searle (The rediscovery of the mind, 1992) produced an elegant thought experiment to refute the existence of AI qua intelligence, or cognitive activity. He created the experiment, the Chinese Room, originally to face off the Mind-Brain identity theorists. It works as a wonderful example of how AI can be seemingly intelligent without having any cognitive content.  It is worth following the Chinese Room for its simplicity and elegance and as a lesson in not taking AI seriously as ‘intelligence’.


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What do students think about value for money?

by Kristina Gruzdeva

In 2022, the cost of living crisis meant communities across the UK had to adjust their behaviours and their spending. Many needed to learn to navigate within a complex energy market. Prospective university students were in a similar position, being expected to make a cost-conscious decision about their degree education with limited understanding of their options. In research conducted for my PhD, I invited first-year students to participate in focus groups to explore their orientations to their degree. Students were recruited through online and on-campus campaigns that were run in the autumn of 2019/20. The overall sample consisted of 51 participants (39 female, 10 male and 2 non-binary; 28 from ethnic minority groups; 14 were ‘first in family’ students). All participants were first-year students who started their degree at a Russell Group University, with a balance across all five faculty groupings in the university. I developed a typology to show how students perceive their degree, their beliefs about the financial implications of going to university and how they define value for money. In England, undergraduate fees of £1000 were introduced more than 20 years ago, raised to £3000 in 2006, and to £9000 more than ten years ago. My findings suggest that even now, five years after the Higher Education and Research Act legislated for an HE market, it is problematic to rely on informed student choice as a basis for the market’s operation.

Students in the first category of the typology view their degree as an essential requirement for their career. Students in this category are enrolled in STEM or Medicine courses and have a clear idea of what they would like to do upon graduation. Their family background is diverse, with some choosing to follow their parents’ footsteps, and others being first in their family to go to university. Students in this category hold shared views on employability, graduate salaries, and value for money. The data show that employability and career aspirations are important to first-year students transitioning into HE (Mullen et al, 2019). Metrics of graduate employability gave these students some reassurance and helped them to narrow down their options in choosing courses. These students did not look for information about graduate salaries and explained this by studying for a degree that leads to in-demand jobs. They comment that information about graduate salaries was “already there” when they looked for other kinds of information about their degree. Students who view their degree as an essential requirement report that their degree provides good value for money.

The second category of students described their degree as an investment. These students also had a career-oriented approach to their education, but their career plans were less defined compared with the plans of students in the first category. They studied a wide range of degree courses and came from diverse backgrounds. When asked about their awareness around employability, some students reported that they had come across information about it, whereas others said that they did not know much. When prompted to explain why they did not search for such information, these students suggested their career plans had not crystallised yet, so they were not sure how to interpret such information and to what extent it would be relevant to them. As in the first category, these students reported that they did not look for information about graduate salaries. They assumed such information would not be relevant because they had not yet decided what to do upon graduation. They had a mix of views on value for money. Some believed that their degree would offer good value for money because it would open doors to many opportunities, whereas others had a different opinion. Perceptions of poor value for money were related to instances when students’ expectations had not been met. For example, a few students had expected more contact hours. Others had expected that their maintenance loan would cover the costs of their accommodation.

The third category of students described their degree as a desirable experience. These students were enrolled in Social Sciences and Humanities courses. Importantly, these students came from families where at least one parent holds a degree. Their decision to study at university was driven by their academic interests or a belief that getting accepted onto a course would be easy. When asked about whether they considered employability metrics, these students said that they did not. They also did not look for information related to graduate salaries. One student, reflecting on her decision to study at university, suggested that prospective students had tunnel vision and were not concerned about their career prospects. Two individuals commented that education is not about jobs and appeared to look down on the other members of their discussion groups, who shared the view that their education offered knowledge and skills for work. There was a mix of views on value for money. The social and wider personal benefits of studying for a degree were attributed to good value for money. In this category it was rare to find perceptions of poor value for money; such perceptions came from unfulfilled expectations related to contact hours.

Student career aspirations, or lack thereof, played a dominant role in shaping students’ views on their education and how they perceived value for money. Most students in my study did not actively search for information related to employability or graduate salaries; rather, they assumed the economic value of their degrees. These findings challenge the consumer-oriented approach to HE because focus group participants did not appear to act as informed consumers, which is problematic in an HE sector supposedly driven by market imperatives.

Kristina Gruzdeva is a Research Facilitator at the University of Birmingham. Kristina’s research interests are in higher education policy, mainly in relation to student finance, student choices, and marketisation. This blog is based on a chapter from her recently completed PhD. Email: k.gruzdeva@bham.ac.uk


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Research with international students: reflecting on an SRHE 2022 symposium

by Jenna Mittelmeier, Sylvie Lomer, and Kalyani Unkule

We were pleased to lead a symposium of international authors at the 2022 SRHE conference, focusing on Research with International Students: Conceptual and Methodological Considerations. This was an early session linked for our upcoming open access book of the same name, which we aim to publish in late 2023. This book, as well as our research resource website which led to it, focuses on developing critical considerations for researchers who focus their work on international students and their experiences in higher education.

Research with international students is a significant and growing area of research about higher education. This coincides with and derives from the exponential growth in international student numbers worldwide, making more visible an interest in their lived academic and social experiences. This is also an area that continues to attract newer researchers, particularly doctoral and student researchers who may have a vested interest in this topic as current or former international students themselves, and practitioner researchers who teach and support international students in their professional roles. Research on this topic is interdisciplinary (as with most other higher education research topics), attracting researchers from disciplines including education, sociology, psychology, human geography, business, and beyond.

Despite this growing interest, we note that there have been limited conversations about developing research with international students as a distinct interdisciplinary subfield. Similarly, there have been limited methodological guidance and considerations for how research might critically approach the wide-ranging topics that are being researched in this area. We have written previously about how these omissions perpetuate problems for this subfield and, ultimately, diminish the potential impact of research.

The most significant problem with research in this area is that it tends to frame international students through a deficit lens, depicting them as lower quality students who ‘lack’ skills necessary for success. This is seen through the large numbers of studies which attempt to ‘fix’ or ‘integrate’ international students into expected norms of study in their host institutions, making assumptions about their perceived lack of skills in areas such as critical thinking, language, or writing. International students are also often depicted through research as only experiencing challenges or problems, frequently described as vulnerable rather than capable, managing, or coping. At the same time, research tends to homogenise international students as a collective group or deduce their diversity only to nationality and macro-level cultures. These are among other conceptual concerns we have previously highlighted, which are rooted in limited criticality and nuance through research.

With these issues in mind, our aim in the symposium, as well as through our website and book, was to start a conversation about how research with international students might be designed better, more critically, and more ethically. In particular, we considered the nexus between conceptual criticality and practical methodological designs which can reposition and encourage new discourses about international students. Each of the four presentations highlighted how, within the book, we encourage researchers to develop stronger research designs in the future.

The first paper in the symposium was by Kalyani Unkule, whose presentation represented chapters in our upcoming book where authors re-conceptualise an idea or term that is often taken for granted in research with international students. Here, we argue for the ways that certain ideas within this research topic are often assumed to have a shared, collective meaning, which actually might be more nuanced or complex. Kalyani reflected on the meaning of the word ‘global’ and the tendency for binaries of local and global to limit our thinking in research and practice about international higher education. This is an important critique about the ways that ‘home’ and ‘international’ are seen as opposing binaries in research with international students, ultimately limiting the conceptual nuance of where students’ experiences and histories might intersect these two areas and be more ‘glocal’ in nature.

The second paper was by Tang Heng, whose presentation represented chapters which highlight problematic discourses that shape and frame research with international students. Her chapter focuses on stereotyping and how stereotypes about international students, often through methodological nationalism, are endemic in the ways that research is developed and designed. Tang focused particularly on how theoretical frameworks can perpetuate or relate to stereotyping, but in the book we also focus on other problematic threads through research on this topic: othering, dehumanisation, coloniality, and deficit narratives, among others. This highlights the issues that hold the research subfield back and represent areas for more critical development and reflection in future research.

This was followed by a paper from Vijay Ramjattan, whose presentation represented chapters in the book which show how common stereotypes and discourses about international students might be shifted away from individual deficiencies towards recognition of structural inequalities. Vijay’s presentation focused on deficit framings of language, where international students are often positioned as ‘lacking’ linguistic skills. However, this might be shifted instead to focus on structural oppression of multilingualism and multiple Englishes within institutions. This gives us one example of how researchers can conceptually move away from issues like biases, stereotyping, and deficit narratives by centring the structural roots that cause them.

Finally, the presentation by Samridhi Gupta and Thuy-Anh Nguyen shifted the focus towards practical research designs, demonstrating the section in our book which focuses on how research design choices can purposefully resist existing problems in knowledge creation with (rather than on or about) international students. Their presentation focused on co-designing research with international students, giving practical examples of two research methods which can be designed with students as partners. This demonstrates the ways that methodological choices are fundamentally intertwined with conceptual criticality, highlighting how the method we choose can resist and deconstruct the existing problems set out by previous presenters.

Together, our symposium aimed to open up new reflections and considerations for the historical trajectory of research with international students, considering new ways forward for the research subfield. Both the symposium and our upcoming book aims not to give answers for how to move that path forward, though, but rather to open up questions for individual researchers and the research community more broadly about where we might like to go from here. We ask, then: what should the epistemic space of research with international students look like?

More research resources on this topic can be found at https://researchintlstudents.com/. ‘Research with international students: Critical conceptual and methodological considerations’ will be published open access by Routledge, aiming for late 2023.

Jenna Mittelmeier is Senior Lecturer in International Education at the University of Manchester, in the Manchester Institute of Education (MIE). Her research expertise focuses on the experiences and treatment of international students within the broader internationalisation of higher education.

Sylvie Lomer is Senior Lecturer in Policy and Practice at the University of Manchester, in the Manchester Institute of Education (MIE). Her previous research focused on policies on international students in the UK, and now focuses more broadly on internationalisation in policy and practice in higher education, with a critical approach to pedagogy and policy enactment. 

Kalyani Unkule is Associate Professor at OP Jindal Global University in India. Her research complements her practice in intercultural dialogue and impact-driven projects in higher education internationalisation and spiritual learning.


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How do we enable transformative university transitions?

by Rita Hordósy

The Covid-19 pandemic meant a ‘swift and acute’ disruption to student experiences through the ‘dissolution of the physical and social environment’, and immediate financial hardship experienced by many. The issues of student retention, success, connectedness, and feeling included remain pressing issues for current entrants. To look at what it means to become a university student and a graduate, and to understand these issues in the whole student lifecycle, it is useful to draw on experiences from before the pandemic. Using yearly interviews with 40 home, undergraduate full-time students who started their studies in 2013/2014, my research at an English northern red brick university (NRBU) focused on how students understood, and made sense of, their experiences of student life as they moved into, through, and beyond university. All outcomes (research reports and papers) of this project are available via this link.  

Through the market system, a homogenised university experience became something packaged and sold, with the social elements all being included in the price tag to market one particular version of being at university. However, university choice and participation is experienced differently in a system that remains stratified and socially segregated, with large variety in student budgets creating differential contexts for learning.  

University space and time 

To make sense of how the university space and time are felt by students, I conceptualised transformative university transitions as a dynamic, perpetual and uncertain series of changes and movements through time and space to become a university student, and subsequently a graduate. For James, NRBU and its city as the spaces for reflection are intricately linked to who he became throughout the four years of his BA and MA: 

You, kind of, realised the limits of yourself and you realised the potentials of yourself, and that means that it harbours a weird significance, (…) that, kind of, roots you here. Not as intimate as it is your home, but as a second home of a place where you can feel like you belong, and that it is your city. James, fourth interview 

The overall university time is often understood based on the cycles of the academic year, chronicling how their approach changed to the wider community, their own learning and their future. Assessing her university time, Mary discusses the complex interlinks of exploring questions of identity, her relationships to others, and shifting focus on her university studies:   

I think I can’t imagine my life if I hadn’t gone [to university]. (…) It’s made me the way I am, I think. I absolutely loved Uni. Each year was so different as well, for me it was quite distinct. The first year was sort of a bit mental and kind of discovering who I was and all that… Second year was probably the worst. (…) I got a First but I don’t know, I think the change from the first year felt difficult. (…) I tried to calm down a bit in the second year but I went too far and I just had a boring time. And then third year I kind of had a bit of a balance between the two. (…) my life here was set up and I liked the house, and I was in a good relationship, do you know what I mean? And the course was getting really good and the dissertation…

[Mary, fourth interview]

The changing foci – as discussed below – of becoming social, academic, and a university graduate can be understood as stressors, where budgeting constraints and financial futures cut across all else, and can cause constant friction for the poorest students. Similarly, physical and mental ill-health of students, their families and friends, sometimes with tragic outcomes, can have a profound impact on their experience and outcomes.   

Social aspects of acclimatisation 

Although the first academic year is characterised by a sense of arrival, the new environment, timeframe, concepts, rules and especially new peers make university transitions emotionally overwhelming. The predominant stress factor throughout this period relates to the social requirements of university life, with the first few weeks even more tumultuous. However, centring living in university halls, joining sport clubs and other extracurricular participation can be exclusionary through high costs or basing it on excessive alcohol consumption. 

Finding a university community is key: the experience of being a student is constructed in social spaces, to be retained through the friendships made, ‘who I’ll keep in touch with forever’ [Chris, fourth interview]. The importance of peer groups relates to solving everyday issues and information gaps, support in their studies, and learning from and about each other in a broad sense, as Olivia points out: 

I think just learning off people has been, like, probably the most important thing actually, and not even from studies. (…) the people that you meet and the groups that you go to, through university, things you feel that become really important to you.

[Olivia, fourth interview] 

Upon finding a social fit within the university community, students talk about seeing beyond the initially perceived homogeneity and coming to appreciate the diversity across the institution. This then allows them to ‘stick out’, but also orientate themselves towards their academic duties.  

Learning to be academic 

Given learning experiences exist on a continuum within the life course, students will initially attempt to adapt their (often unsuitable) learning and revision techniques, whilst also grappling with a new learner identity. Upon gaining some level of familiarity and comfort with how the university operates, the academic aspects start falling into place. This tends to coincide with the second year, where the narrower and deeper focus on the subject area is compared to the broad and disjointed nature of the first academic year. 

To conquer the complex and unbounded nature of university knowledge, most students start actively prioritising and being selective on the basis of perceived importance within and between modules, tailoring the academic experiences to their needs. Students actively seek out more personalised relations with university staff and start go recognise the wide range of attitudes and interests of their tutors and lecturers. For instance, Kim discusses how her relationship with one of her lecturers changed over time: 

I think it definitely gets more friendly towards third year, there was one lecturer that we had in first year who was terrifying. (…) But then we’ve had her for a module this term and she just chats to people, she makes jokes in the lectures, she’ll show you pictures of her dog and stuff. I feel like they become a bit more friendly with you, as if you’re on the way to being on their kind of level intellectually maybe, as well as more mature.

[Kim, third interview]

Countering the alienation of the first academic year, second and especially third year students start to feel that they are known, and seen as individuals. The personalisation of learning along the clearly defined interests and the growing independence allow for creation of knowledge. Dissertations as capstones mean students become experts in an area they are passionate about: Aina, in her Masters year expressed her goal of ‘contributing to the actual field [of research] and just developing my career’ through a PhD. It is indeed through becoming passionate via the university studies, extracurricular activities, internships and part-time jobs that helps formulating career plans.

Towards becoming a graduate 

Throughout the final year, time once more becomes tumultuous, given the concerns around finishing university and figuring out what is next. As opposed to initial career ideas that looked at the ‘rest’ of the students’ lives, the later interviews saw their thinking focus on a shorter time-horizon. Robert tentatively embraces the uncertainty, keeping his options open: 

It’s not like I’m stuck down one route now. I’ve still got a whole load of different things to choose from, which is bad in a way, because it means I’ve got to make a decision at some point about what I’m going to do and it might be easier if someone just went “there, do that”.

[Robert, fourth interview]

This element of making important decisions prompts a distinction of ‘proper jobs’ versus ‘bog standard jobs’, with some graduates opting for ‘graduate gap years’. What some participants describe as a ‘random’, ‘bog standard’, ‘shitty’, or ‘normal’ job, tends to be in an industry not related to their degree: in catering, retail, service industry or the care sector. Such roles are considered short term, offer substantive flexibility for the graduate, do not require specific qualifications, and are not competitive – simply put, students are not invested in them. Conversely, graduate jobs are described as ‘real’, ‘adult’, ‘proper’, ‘a more academic’, a ‘career kind of’ job that they ‘would enjoy’. These are in sectors and industries they are striving to work in, and necessitate a degree and some specific skills. These competitive roles require flexibility from the graduate, but remunerate better, whilst also promising career progression. The ‘real’ jobs necessitate emotional investment and dedication, with constraints on leaving these roles. 

There are three key features of how graduates are thinking about their futures. First, they see themselves as graduates of their course at NRBU, hoping to work in a related sector, using their disciplinary knowledge or employing some specific skills they developed. Second, graduates aim to find an employer or role they can believe in, wanting to see the value of their work on a smaller scale and generally do good in the world – this is sometimes juxtaposed with prioritising earnings. For instance, Khaled in the third interview talks about a ‘materialistic view’ of ‘just doing [a job] because I’m getting money’ not fitting with how he ‘was brought up to think’, connecting this to his working-class background. Finally, they also reflect on their newfound confidence: in their abilities, them as people in social contexts, knowing their own strengths and weaknesses. It is this confidence that allows graduates to embrace the complexity of potential options and the trade-offs, as well as non-linear and serendipitous futures. As Amina suggested:   

I have changed, it’s been, I don’t know how to describe it, (…) I’m not the same person I was when I first initially started personality-wise. I’ve got so much more self-confidence in me as well, which I’ve never had and I’ve learned so much over the past three years (…) I’ve changed in every possible way someone could change.

[Amina, third interview] 

Recognising the multitude of dimensions at play, a diverse and interlinked set of future plans emerge, entangled in a commitment to personal concerns, values and identity, social relationships, belonging to a community and a place, as well as the wider structural constraints. Such limits are linked to financial insecurity and a sense of urgency to find a job, any job. Further, with fewer family connections future graduates are less likely to gain suitable work experience or help with job applications. 

How to enable transformative university transitions?  

Through their non-linear, multidimensional, and diverse transitions, this generation of students became (mostly) independent and (certainly) reflexive adults. University as a transformative space and time is much more than an investment into one’s human capital that should pay off as employment opportunities and earnings, or the way to fulfil short-term labour market needs. Graduates become engaged members of a broader community, gain substantive expertise in their chosen area of interest, and develop a broad plan for their futures.   

To foster transformative transitions for all, embracing the diversity in student and graduate experiences that also change over time is key. This means, first, knowing who students are, using sufficient scaffolding to make knowledge accessible, and fostering an inclusive university community. Second, a whole-institutional support provision throughout the student lifecycle that understands transitions as changeable and diverse could ensure more equitable access. Finally, stable and substantive non-repayable financial support is fundamental to level student experiences for those from poor backgrounds, especially in the context of the current cost of living crisis.     

SRHE member Rita Hordósy is a Nottingham Research Fellow at the University of Nottingham, and a co-convener of the SRHE Student Access and Experience Network. Her current research compares and contrasts the research / teaching nexus across European universities in Hungary, England and Norway. This blog is based on her recent paper ‘I’ve changed in every possible way someone could change’ – transformative university transitions’, in Research Papers in Education.

Twitter: https://twitter.com/rhordosy


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Understanding the student experience better

by Phil Pilkington

The benefit of the SRHE and its Blog has been in providing a sense of community for those who have to and do think about the purpose, the benefits and the travails of higher education. There have been insights shared and arguments made. It is the stuff of academia.

My interest in the student experience has been accompanied by an enormous increase in research in this area. This increase can be quantified, should you wish, by the number of papers cited under the rubric ‘Students’ in the SRHE Research Abstracts. Thirty years ago, students were a marginal, barely visible interest relative to the concerns of ‘management’ and ‘governance’ which were brought about by the changes by Jarrett, Sir Keith Joseph, Kenneth Baker and onwards. It has been suggested that with the ‘customer is king’ since 2010 there is a need to know about your customers, the students allegedly at the heart of things. Hence the growth in the research into the student experience. This narrative is, however, a misapprehension of the beginnings of the interest in the student experience and does SRHE a serious disservice. There are a number of prior claims for this growing interest.

Firstly, the growth in student numbers, especially in what was once the ‘public sector’ of polytechnics and FE colleges, with an actual reduction in university places in the short term (in the early 1980s) created a more diverse student population in terms of ethnicity and social classes, and challenged institutional practices, often by direct challenges from the students and their representatives. There are many examples of such challenges at a micro level: enrolling Sikhs without clan names and other antiracism practices; multi-religious communities and pastoral care; pedagogy for commuter students; childcare et al. Each subset of these practices brought with them, or borrowed from external practices, the knowledge of the changing sector. The growth from elite to mass and to a universal HE system meant the universities were no longer monocultural. (Some HEIs have taken longer than others to catch up with this; some have yet to do so and this in itself is a fresh research area. Stories of ‘class hatred’ at Durham and Bristol come to mind and prompt the question: do greater economic disparities bring about greater cultural changes and animosities? They do, but how and why?)

Secondly, there were a number of academic staff who were not only exercised by the lack of research on the increasing diversity and the increases tout court, of the student body, but were also finding alliances and partnerships with non-academic staff, support staff or professional services staff. Some of these relationships were at a local level, some encouraged by management and much of the research was influenced by practical local needs rather than publication. Much of the collaborative work on the student experience had an action-learning or ’activist’ character to it in challenging and proposing change to practices. Research into the student experience had often been for the purposes of campaigning for change (eg changing teaching and assessment practices for the disabled) and SRHE’s ‘community’ welcomed that too. Conversely, the conventional SRHE research was applied by the campaigners for changes to both practice and outlook, eg Mantz Yorke’s research on reasons for dropping out, dispelling myths of alcohol abuse as a cause and highlighting choice of course (and lack of clarity about the curriculum) as the primary cause of dropping out.

Thirdly, the growth in institutions’ student numbers also meant an increase in specialist staff whose focus was on supporting students. These staff often belonged to professional bodies and postgraduates in their disciplines (counselling, dyslexia testing). Their insights into student behaviours and experiences as generalised or generic were above the departmental and faculty limits of many academics which also challenged the traditional and now often dangerous practices and roles of personal tutors. An added factor in collaboration was the growth in specialist staff within students’ unions and NUS. The latter had a strong and broad-based research team, especially strong in areas of national interest such as housing and financial support and student debt. At the local level, students’ unions had the everyday experience of welfare cases and the shortcomings of teaching and learning practices; articulating the ‘student voice’ to the management. It was the interrelationship between local support services that would provide a holistic approach to the student experience: welfare and education were being understood as intimately connected at the individual cognitive and the structural levels.

These factors were all either in place or forming into working relationships for shared practice and research before the final step to the neoliberal misnomer of ‘customer is king’ by 2012/13. SRHE played an important part in this growth of interest and initiated much with the creation of the Student Experience Network and the related student experience conferences. The former is still thriving having merged with the Access Network.

It is a mark of considerable progress that students are no longer ‘the other’ as they were thirty years ago, although there are occasional manufactured ‘moral panics’ about plagiarism, grade inflation, cancel culture (wars) and the threats to the sector’s autonomy as a consequence of these alarums (fines, new powers of the OfS, et al). And may the progress continue. Attainment gaps, the socio-economic inequalities of access, the toxicity of league tables, the intellectual fragility of satisfaction surveys and more, all call for more work. But if there is a need to open up a new field of research, and there is, then may I make a modest proposal that the governance of the sector needs greater examination. The sector has over the last decade been confronted with challenges unique to the UK as an outlier, or as a pastiche of the US sector, which has forgotten its history: student debt (or write-off), the growth of the academic precariat, the subsidiarisation or outsourcing of all but the core of HEIs, the delusions of autonomy challenged by practice, and a simple view of causality of study to financial rewards belying the conditions of the hierarchy of the sector. It would be of some purpose for an added focus on not the new management models, which are of limited variety given the external challenges, but the infiltration of the governance of HEIs with the values of those agents who have brought about the challenges of the last ten years. SRHE would then be reaching out to the field of the political economy of higher education and there is perhaps a dearth of such research. And from the bottom up: some reflections on the actual experiences of those engaged in the practicalities of marshalling ‘free speech’, engaging with the everyday problems of plagiarism, etc.

SRHE’s contribution to the understanding of the student experience and its application to changing practices has been and continues to be valuable – of public good. It was much needed by all parties working in and experiencing the sector. There is a need for a historical narrative and new conceptual tools to describe where and what the sector is now in facing (and facing off?) the xenophobic populism that has put the sector in its current parlous position. As someone once said: we make our own history but not as we wish; or, it is that we don’t make history, we are made by history. Was that Marx or Martin Luther King Jr? Actually, it was both; King seems more Hegelian than Marx. Research on the student experience helped HEIs to understand the new landscape of a universal system. Help is needed to understand the forces and values which are changing the nature of academia and what counts as knowledge.

Phil Pilkington’s former roles include Chair of Middlesex University Students’ Union Board of Trustees, and CEO of Coventry University Students’ Union. He is an Honorary Teaching Fellow of Coventry University and a contributor to WonkHE. He chaired the SRHE Student Experience Network for several years and helped to organise events including the hugely successful 1995 SRHE annual conference on The Student Experience; its associated book of ‘Precedings’ was edited by Suzanne Hazelgrove for SRHE/Open University Press.


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New higher education institutions: a real chance to innovate?

by Katherine Emms

Since the 2017 Higher Education and Research Act, England has seen a surge of new higher education institutions adding to the traditional higher education  landscape. The Act made a number of major changes to the sector, one of which was the introduction of the Office for Students (OfS), which was given responsibility to grant degree-awarding powers to providers and the right to use ‘university’ in their title. The Act was intended to make it easier for more providers to enter the market, and in the words of the 2018 Universities Minister, Sam Gyimah, it was “designed to facilitate innovation, avoiding overly-prescriptive, process-focussed approaches that might place limitations on creativity”. The invitation was welcomed by a number of providers and now, a few short years later, some are already taking in their first cohorts of students. But are these institutions truly offering something different to students, facilitating innovation and diversification in a crowded marketplace, or just replicating existing models?

At The Edge Foundation we wanted to investigate the early experiences of these new higher education institutions (HEIs) and understand what their guiding principles and reasons for setting up were, as well as how they were interpreting their visions and putting these into practice. We have conducted a number of semi-structured interviews with founders and staff across several new HEIs, with more dialogue to follow as these institutions move through their early stages of operation.

Employability is increasingly seen as a responsibility of HE, not just as a separate task of the careers services but one which should be an integrated element within academic learning (Crammer, 2006). New HEIs have highlighted the gap between existing provision and employers’ needs, and see their offering as a way to address this issue, claiming that their innovative approaches could better support the employability of students. One way this has been tackled is through strong collaboration with employers from the outset of designing the course and its content. Some new HEIs emphasised the importance of a ‘backwards design’ which is demand (employer)-led rather than supply (academic)-led. Having industry experts involved in skills gap workshops and continuously having employer representatives as part of the validation process were some of the ways that supported this.

Most of the new HEIs we spoke to focus on broadness of provision in a number of senses. First and foremost, they set aside traditional subject silos and instead are looking to offer interdisciplinary or multidisciplinary degrees, or offer a broader notion to a single subject area (e.g. bringing the social science aspect into engineering). The arguments put forward were that complex world problems are not fixed within a single discipline and require a broad knowledge and skill set that spans disciplines in order to be solved. One way to support this broad provision is through staff recruitment at the new HEIs; staff are recruited partly from industry, partly from the world of academia, but ultimately having the right attitude and a team working ethos to work collaboratively across disciplines are considered key.

The broadness theme also plays out in terms of the development of the student. Looking beyond academic and knowledge-based learning, the development of the whole student is seen as core to their provision. All aspects are important – from ensuring the development of transferable skills that are integrated into the curriculum, to ensuring students take part in meaningful placements and have employer interactions to develop the ‘professional’ skills they need after graduation.

Another way these new HEIs are pushing back against traditional modes of delivery is through their focus on team work, and problem-based learning or project-based learning. Almost all our participants emphasised that their HEI has no lectures, instead focussing on students working together on authentic real-world issues often set by an external client, making them relevant to industry. Alongside this, exams are not the main form of assessment, instead a range of more ‘authentic’ methods were discussed including reflective portfolios, podcasts, blogs, and pitches to businesses.

These new HEIs vary across their stage of development, their size, mission, and delivery, although some common factors have been set out above. One thing that all the new HEIs have had to navigate was the registration and policy landscape. Some of these were partnering with or being ‘parented’ by an established university to go through the process and some were going at it alone. This brought differing issues and seemed to influence the degree of innovation they could deliver. To some extent working within the parameters of another university can stifle the innovation by having to fit their delivery into traditional and established ways. On the other hand, these established universities have the advantage of bringing credibility to the new HEIs, which can be beneficial both in terms of the registration process and the attractiveness to new students.

Ultimately these HEIs are new and are yet to see a full cohort of students graduate, therefore we have limited markers of success so far on which to evaluate them. Likewise it is difficult to see how innovative these providers are, as one stakeholder remarked: “innovative might be a great idea, but until it’s tested is much harder to understand whether it really is innovative”.Edge will continue with our research over the next year and beyond to understand more about the experiences of these new HEIs and their students.

Katherine Emms is a Senior Education & Policy Researcher at the Edge Foundation. Her main areas of research are in higher education, vocational education, skills shortages in the economy and employability skills. Current and published research can be seen here: https://www.edge.co.uk/research/research-team/kat-emms/. Twitter @kat_emms


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The Digital Tutor: Digital Tools, Relationships and Pastoral Support in Higher Education

by Jodie Pinnell and Sukhbinder Hamilton

If navigating higher education in recent times has taught us anything, it is that digital technology for teaching and learning is no longer an ‘option’ but imperative for an accessible and inclusive learning environment. With the sudden response to Covid-19 leading to remote online approaches overnight, some professionals in higher education have been thrust into a new digital world, and in survival mode, this has naturally prioritised its potential for pedagogy. Unsurprisingly, research has investigated digital technology and pedagogy thoroughly (Williams, 2012), but outside of the remit of formal counselling (Situmorang, 2020) and distance learning (Hilliam and Williams, 2019), the potential for digital tools for pastoral support has yet to be thoroughly explored. This gap in research prompted us to see how digital tools can benefit personal tutors, and more importantly, how these tools can aid relationships, in a climate where students and academic staff find themselves more disconnected than ever before.

Working in the capacity as senior lecturers, predominantly for undergraduate Childhood Studies programmes, the ‘digital awakening’ brought about by Covid-19 has been a welcome development in our practice. For us, it has paved the way for new approaches, new thinking and ultimately innovations in all areas to support students. Even before the unexpected impacts of Covid-19, we had identified a gap in our personal tutor practice at level 4, a crucial time for students to feel supported as they settle into the first year of their undergraduate degrees. For context, within a study skills module, students are allocated a designated academic ‘personal tutor’ to address academic and personal matters. Whilst this module design has historically allowed for a holistic approach to study skills and pastoral support, it has relied on students being confident enough to approach their personal tutors to articulate needs, something that many were often reluctant to do independently.

The nature of the personal tutor and tutee relationship within higher education is one conducted in a climate which is growing ever more ‘consumerist’ in nature; with inflated expectations for ‘value for money,’ and rhetoric defining students as customers (Modell, 2005). With increasing student numbers (Yale, 2019), it is notable that more and more students are demonstrating wellbeing issues (Universities UK, 2020). The personal tutor is the first point of contact for students to discuss concerns, and with a focus on emotional wellbeing through individualised support, the personal tutor role can be increasingly compared to that of a counsellor (Jorda, 2013). A supportive relationship with a personal tutor in the first year of a degree can prepare students for more challenging times (Brinkworth et al, 2009), and in managing transitions, provides a familiar face and a door to knock on. Giving ownership to the student to share information with their tutor is needed, especially where personal or sensitive issues need to be discussed, and the student signposted to necessary services is required.

Despite this, it has been found that students can struggle to understand the role of their personal tutor (Ghenghesh, 2018, p 571), and with diverse student needs, tutors are pressured to help at all costs, with support not appropriately suited to the confinement of ‘office hours’ (Jorda, 2013, p 2595). Other challenges span a general lack of effective tutor training or the ability to meet increasingly complex student needs (Lochtie et al, 2018). With growing workloads, academics already have a plethora of ‘hats’ to wear (Knight, 2002), with competing demands in other areas, causing a conflict for a role that cannot necessarily be time bound.

Within this consumerist culture, and with a focus on the personal tutor role (and its challenges), we decided to do something different. A Google form asking pastoral questions was forwarded to first year students at the start of the academic year, giving them the opportunity to provide a written background about themselves. Without knowing this would prompt a research project and prove to be valuable, the form aimed to ‘break the ice’ between tutor and student, to remedy reports that some students struggled to open up. Without an opportunity for students to discuss their needs, the correct support is difficult to provide. The form’s questions included; How are you currently feeling about enrolling at the university? What are your hopes and fears regarding university life, and the course? What do you expect from the tutors? And importantly (and most effectively) the request to ‘Finish this sentence… I wish my tutor knew…’ (Schwartz, 2016). All answers were collated in a spreadsheet, and tutors were able to find their tutees’ answers through a search function. The aim of the forms was to give personal tutors an insight into the student’s world without requiring them to initiate conversations in a ‘cold’ meeting with a stranger, ‘fast-tracking’ a relationship between personal tutors and their tutees. The form was completely optional and formed the basis of the first tutorial meeting between tutors and students, giving some background, but ultimately allowing students to outline issues that they may struggle to articulate in the first instance.

Following the success of this approach, a second form was issued at the end of the year, with questions about the effectiveness of using the initial form. Both ethical clearance and student consent were sought to publish the findings. All responses from the students who agreed to participate were collated in one single document, and with rich findings two papers emerged, one focusing on the role of the tutor, and the other on the impact of Covid-19, but with threads of student wellbeing and a sense of belonging running through both.

It’s safe to say that the findings have made a real impact on our practice. Firstly, the value of the forms for relationship development were clear, with snapshots illustrating that it allowed students to reflect on how they are feeling and to raise any concerns they had. Linked to wellbeing, the approach meant that students could discuss mental health issues and their home life situations, without needing to ‘physically disclose something to a stranger.’ Linked to expectations surrounding the personal tutor role, it was clear that students saw their tutors as the first person they felt ‘comfortable’ with, and they expected them to learn about their names and backgrounds. Qualities of a tutor were clearly identified as ‘respect,’ ‘empathy’ and ‘trustworthiness,’ and at level 4, this was largely characterised by the transitions associated with first year study. Anxiety, relief, wellbeing and the impact of Covid-19 were threaded through these findings, leading back to the role of the tutor primarily for support.

So, what’s next? For practice, the continued use of the digital forms will remain an integral part of our pastoral strategy but rolled out across other year groups also. The value of the personal tutor role needs to be reiterated across the team and plans are afoot to provide in-house training. This is not just a useful step to take within our establishment but should be the case for higher education in general as it is imperative for successfully supporting students as a first point of contact. Further research is needed in the area of digital tools for pastoral care and their potential for fast-tracking relationship development and ‘breaking the ice.’ Working towards the goal of creating an inclusive learning environment starts with relationships, and with the rise in remote working, we can rely on digital tools to help, harnessing their perceived unlimited potential to enhance the student experience.

Jodie Pinnell is a Senior Lecturer, Course Leader and Senior Tutor in the School of Education and Sociology at the University of Portsmouth. She is a Senior Fellow of the Higher Education Academy UK. Follow Jodie on Twitter @jodieEdu

Dr Sukhbinder Hamilton is a Senior Lecturer in the School of Education and Sociology at the University of Portsmouth. She is a Co-Convenor for ‘The Women’s Workshop Sociological Collective,’ and a Fellow of the Higher Education Academy UK. Follow Sukh on Twitter @sukhhamilton1

References

Brinkworth, R, McCann, B, Matthews, C and Nordström, K (2009) ‘First-Year Expectations and Experiences: Student and Teacher Perspectives’, Higher Education 58 (2) 157–173. https://DOI:10.1007/s10734-008-9188-3  

Ghenghesh, P (2018) ‘Personal Tutoring From the Perspectives of Tutors and Tutees’, Journal of Further and Higher Education, 42 (4), 570-584. DOI: https://10.1080/0309877X.2017.1301409

Hilliam, R and Williams, G (2019) ‘Academic and pastoral teams working in partnership to support distance learning students according to curriculum area’, Higher Education Pedagogies, 4 (1) 32-40 https://doi.org/10.1080/23752696.2019.1606674

Jorda, JM (2013) ‘The Academic Tutoring at University Level: Development and Promotion Methodology Through Project Work’,  Social and Behavioral Sciences 106 (1) 2594- 2601

Knight, P (2002) Being a Teacher in Higher Education  Buckingham: SRHE Open University Press

Lochtie, D, McIntosh, E, Stork, A, and Walker, BW (2018) Effective Personal Tutoring in Higher Education. Critical Publishing

Modell, S (2005) ‘Students as Consumers? An Institutional Field‐Level Analysis of the Construction of Performance Measurement Practices’ Accounting, Auditing & Accountability Journal 18 (4) 537-563 https://doi.org/10.1108/09513570510609351

Schwartz, K (2016) I Wish My Teacher Knew: How One Question Can Change Everything for Our Kids Da Capo Lifelong

Situmorang, D (2020) ‘Online/Cyber Counseling Services in the COVID-19 Outbreak: Are They Really New?’ Journal of Pastoral Care and Counseling 74(3) 166–174

Universities UK (2020) Coronavirus (Covid-19) https://www.universitiesuk.ac.uk/covid19

Williams, J (2012) Technology Education for Teachers BRILL

Yale, AT (2019) ‘The Personal Tutor-Student Relationship: Student Expectations and Experiences of Personal Tutoring in Higher Education’, Journal of Further and Higher Education, 43 (4), 533-544, https://doi.org/10.1080/0309877X.2017.1377164

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Another fine mess

by Rob Cuthbert

The overweight man in charge had an unprepossessing thin sidekick doing his bidding, but constantly making things worse, prompting Laurel and Hardy’s famous catchphrase[1][2].

In unrelated news, if English HE was a movie, what is the story so far? It features the Prime Minister, the Secretary of State for Education, government and HE policy. English HE continues to enjoy a very high reputation worldwide, not least with potential future students. Numbers of home applicants continue to exceed expectations, promising a student population which outstrips even the boost given by the demographic upswing in numbers of 18-25 year olds. After the pandemic all public services face questions about financing acceptable levels of service, but HE might seem partly insulated from the problem because of the continuing demand by fee-paying students. However the real cost to government of subsidised student loans has been made apparent by watchdog-driven changes to government accounting; those changes make costs obvious and applicable now, rather than in 20 or 30 years’ time. The Willetts reforms to HE and student finance, by their lights well-intentioned as redistributive, might have worked in theory, but they have failed in practice as the cost to government of subsidising partial loan repayment has steadily risen.

Despite the rising demand for places, students are not happy with the level of service they get in the current ‘market’. Student campaigns like the one at the University of Manchester for fee reductions are misconceived unless they deliver cash in hand for the students, because fee reductions make no difference for most graduates. Otherwise they help only the highest-paid graduates, the small minority who would actually fully repay their loans, but – crucially – lower fees would reduce the costs to government. Next year, students want a return to the teaching-in-person experience they expect, and are already bridling at the prospect of on-line-only lectures. Too many institutions seem to have a tin ear in responding to such opinion. Meanwhile students are reporting mental health problems, discrimination and harassment at unprecedented levels. UUK has issued guidance on avoiding sex and race harassment, and the inequalities in admissions and student achievement based on socioeconomic, racial or other disadvantage are a central institutional concern.

Most HE staff have gone many extra miles to adapt their practice to the pandemic restrictions, problems made worse because there are cohorts of students lacking preparation for HE because of their interrupted school experience. At the same time many are enduring worsening staff levels, the threat of redundancies, reductions in pension benefits and more, because the supposed ‘boom years’ for HE (as labelled by James Forsyth in The Times on 4 June 2021) have brought worsening financial problems for many institutions. The continuing trend to deterioration in management-staff relations is not helped by too many examples of excessive VC salaries and insensitive managerial actions. It is the staff who have made it possible for government ministers and institutional leaders to maintain their challengeable position that the quality of the HE experience has not diminished, a position built on the need to keep tuition fee levels at their very high level.

This, then, is the context. How did the government’s proposals address these key problems? Consider the Queen’s Speech for the new Parliamentary session, recent ministerial speeches and consequent initiatives from the Office for Students – the ‘independent’ regulator chaired by the campaign manager for the Prime Minister, who still takes the government whip in the House of Lords.

The government response to fast-rising demand is to propose a reduction in HE places, with a supposed shift of resources to FE and training. Governments of all kinds have often proposed spending more on FE; FE is still waiting. Not only would reducing the size of HE be a world first, reversing the global trend to HE expansion, it would no doubt do much to ensure that FE is ‘for other people’s children’, as government adviser Alison Wolf once said. Alternatively, and if it were ever achieved, more likely, it would convert the balance of payments surplus on HE to a deficit, by driving many well-qualified home applicants abroad and choking off international recruitment. It might become an electoral and economic mess.

Ofqual, having shared culpability for the 2020 A-level and GCSE examinations shambles with DfE and the Secretary of State, has a new chief regulator and a new chair. The newly-confirmed head is Jo Saxton, most recently an adviser to Secretary of State Gavin Williamson. Before that she was the much-criticised head of a chain of academy schools in Kent, embodying the continuing patronage which delivers government supporters into key unelected roles, via the ‘strict’ public appointment procedures which have already seen Lord Wharton appointed as chair of the OfS. This will not inspire hope or confidence among school heads and staff, after the resignation of the widely-respected Sir Kevan Collins, the Education Recovery Commissioner – tsar of catch-up for schoolchildren who missed learning in the pandemic – because the government fell woefully short of the investment he deemed necessary. It might become an educational mess.

Government, while continuing to assert that the quality of HE has been maintained, at the same time asserts that there is a problem with ‘low quality courses’, a continuing theme of almost all recent Conservative ministers for HE, which Jo Johnson used to justify his 2017 legislation for the HE market. None have yet passed the ‘Skidmore test’, calling on anyone discussing ‘low quality courses’ to name and shame them, or else succumb to ‘low quality argument’ (Chris Skidmore being the honourable exception in that list of recent ministers). Serious attempts to identify ‘low quality courses’ through data analysis invariably collapse, as Wonkhe’s David Kernohan has shown. But the OfS has pressed ahead with its ‘Proceed’ initiative, which simply multiplies completion rate by the rate of progression to graduate employment, and the odds are that these ‘experimental’ data will become the measure of ‘course quality’. The Skills Bill now published gives the OfS carte blanche to decide which measures it might use to identify ‘low quality’. The many other issues affecting both of the flawed component measures mean that using such a metric will probably work directly against the government’s ‘levelling up’ mantra by targeting universities which take many disadvantaged students, not least in the ‘Northern wall’ and those with high proportions of BAME and socioeconomically disadvantaged students in London and the South East. It might become a political mess.

Government also envisages changes to HE financing, which might involve reducing fees for some (non-STEM) courses. This is being strongly urged by the Treasury, which is more worried about the fast-growing burden of subsidy for student loans than the prospect of financial collapse for the most precarious HE institutions – many of which would actually be prime candidates for support if ‘levelling up’ were taken seriously. A different group of institutions, for the most part, are also facing the long-running and growing threat of a potentially unaffordable revaluation of the Universities Superannuation Scheme. The prospect of significant diminution of pension benefits has already led to widespread strikes and other industrial action in recent years. With no solution in sight, staff morale and commitment will be even more challenged. It might become a managerial mess.

However, none of this was the HE headline in the Queen’s Speech, which was reserved for the long-awaited legislation on free speech, the latest twist in the so-called ‘culture wars’ and the ‘war on woke’. The summary of informed commentary, beyond the hard core government supporters, seems to be that at best such legislation would be a sledgehammer to crack a nut. Even Conservatives like Danny Finkelstein argue that this kind of legislation will cause many more problems than it might solve. So the headline act of government in the near future will be to focus on a problem which, if it exists at all, is well down the priority list for any well-managed university. It is bound to become a mess at every level.

In sum, government HE policy is in something of a hole, pursuing internally contradictory policies which might play to a wider ‘anti-woke’ agenda but in economic and political terms seem likely to run counter to any thoughts of levelling up. But the Secretary of State keeps digging, even after the great A-level disaster of 2020. It may not be too long before this becomes another fine mess.

SRHE News Editor Rob Cuthbert is Emeritus Professor of Higher Education Management, University of the West of England and Joint Managing Partner, Practical Academics rob.cuthbert@btinternet.com. Twitter @RobCuthbert

[1] They never actually said ‘Another fine mess’, despite making a movie with that title. The phrase Oliver Hardy often uttered was ‘Another nice mess you’ve gotten us into’.

[2] As well as Another Fine Mess, their movies included A Chump at Oxford and Chickens Come Home.


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Silver linings but no silver bullet: Graduate careers in (times of) crisis

by Andrew Dorrance and Daria Luchinskaya

It should come to no-one as a surprise that the COVID-19 pandemic has changed the lives of students and graduates alike in an unprecedented way. The recent SRHE event Graduate Careers In (Times Of) Crisis, jointly organised by the Student Access and Experience and Employability and Enterprise and Work-based Learning Networks, explored the impacts of the pandemic on graduates’ transitions to work. While there have been scattered silver linings for students and graduates, many challenges remain. This blog summarises the key themes emerging from the event and discusses potential steps forward.

Introduction

The ‘Graduate Careers In (Times Of) Crisis’ event aimed to discuss the early impact of the pandemic on graduates’ experiences, to explore how careers advice, information and guidance has changed with physical distancing requirements, and to reflect on the broader labour market context (please see the section at the end for more details). The speakers contrasted findings from the ‘Class of 2020’ Graduating in a Pandemic project, that tracked the experiences of recent graduates with the longer-term experiences of the 2009/10 ‘Recession graduates’ from the Futuretrack project. Careers professionals discussed their responses to the pandemic and highlighted different projects aimed at helping students and graduates. There was a general sense, too, that the pandemic seems to have acted as a catalyst for reflection, among students, graduates, careers staff and other stakeholders.

Pandemic challenges

The pandemic seems to have exacerbated existing inequalities among students and graduates that then had different effects on their transitions to employment.

Digital inequality, where students and graduates struggle with access to sufficiently high-quality internet connections and personal devices, accentuates barriers to accessing education, job interviews and jobs that have moved online. Both Futuretrack and Graduating in a Pandemic found that there was vast difference between people’s experiences of working from home, accentuated by digital inequality and potentially the environment in which they can work.

There was also qualitative evidence of work placements, interviews and job offers ‘falling through’, with graduates reporting difficulties in doing their jobs and some even saying they lost their ‘perfect’ job offer. College graduates who undertook vocational courses orientated towards the service sector were particularly affected, and reported difficulties in finding or doing their jobs when in industries that were particularly affected by Covid-19 – for example, in events management or beauty therapy.  College graduates were also more likely to come from less advantaged backgrounds than university graduates.

Some graduates who would have, in other circumstances, joined the labour market, have been opting to go into education (eg graduate to postgraduate or college to degree-level) as a temporary solution to a lack of graduate job opportunities.

Ultimately, the labour market impact of the pandemic contributed to an increase in anxiety amongst students and graduates, particularly those studying subjects that required placements to complete their degrees, and those who were already facing disadvantages. These findings are consistent with what we know from the experiences of ‘recession graduates’ of 2009/10. Futuretrack and related research found that existing inequalities structured access to careers information, networks and useful resources and the ability to navigate the recession stemming from the crisis, and that these educational and social (dis)advantages were cumulative.

Silver linings

Despite these challenges, Graduating in a Pandemic found that around a third of graduates from 2020 were employed in or had been offered a job that was related to their intended career path (although such graduates were more likely to be from more advantaged backgrounds). For those working in the so-called ‘non-graduate’ jobs, it may be a matter of time before they move to more appropriate employment, although it remains to be seen hoe Covid-19 will affect different industries over the longer term.

The majority of Futuretrack’s ‘recession graduates’ had moved to ‘graduate’-level employment 9-10 years after graduation. Over half of those reported that it was exactly the type of job they wanted to do and over three quarters were generally satisfied with their jobs. However, even 9-10 years on from graduation, a substantial minority of Futuretrack graduates were not well integrated into the labour market and unsatisfied with their jobs. This less-well integrated group of graduates, as well as those who recently changed work and those working freelance and the self-employed, were perhaps more vulnerable to the (indirect) effects of Covid-19, for example, regarding job security or eligibility for furlough.

Reflection

The pandemic had also offered people a chance to reflect. Futuretrack graduates reported taking time to re-evaluate career priorities and life values. A small number of 2020 graduates whose job offers were impacted had indicated that the pandemic had given them the time to rethink their career path and look for and attain their ‘dream’ job rather than the ‘graduate’ job they would have done otherwise.

Careers services professionals found themselves in a ‘unique’ role as a link between HE, students, graduates and employers, and stepped up to the pandemic challenges. They worked hard to develop inclusive and innovative ways in supporting students and graduates. For example, online workshops and events improved accessibility and speaker availability. However, there were also challenges in attaining consistently high levels of attendance and ensuring that the services reached the students and graduates most ‘at risk’ of falling through careers service provision.

Careers services also developed new resources, for example focusing on virtual recruitment practices and work placements to address the changes to the recruitment and placements process as a result of the pandemic. Over the pandemic period, careers services were also able to learn what services work better online (eg using the shared screen feature to look at students’ CVs) or in-person, and to adapt as the pandemic unfolded, and continues to do so.

Looking forward

Fortunately, going forward there are perhaps tentative grounds for positivity, as student recruitment had seen an uplift and employers were becoming optimistic about growth in the short-term with opportunities for graduates coming into the labour market. However, there were also concerns around the ongoing uncertainty around the unfolding impact of the pandemic. It was also clear that not all graduates were motivated by financial gain, which led to a discussion about including social returns in measuring the value of higher education in addition to the current focus on individual labour market outcomes.

We know that it is taking longer for graduates to find an ‘appropriate’ job in the labour market. Time will tell whether graduates of the pandemic will settle into the labour market like the graduates of the 2009/10 recession eventually did. For the moment, offering accessible careers support to students and graduates, while highlighting areas of inequalities in labour market entry, the experience of work, and the mental and physical health of students and graduates to inform policy, remain ways in which we can help pandemic graduates navigate their post-graduation transitions.

Andrew Dorrance is an Undergraduate Student in Economics in the Adam Smith Business School, University of Glasgow, and Research Assistant for the Graduating in a Pandemic research project.

Daria Luchinskaya is a Lecturer at the Department of Work, Employment and Organisation, University of Strathclyde, co-convener of the SRHE Employability, Enterprise And Work-Based Learning Network, and a member of the Graduating in a Pandemic research team. Follow Daria on Twitter @DariaResearch.

Further links and resources

The Graduate Careers In (Times Of) Crisis event was co-hosted by the Student Access and Experience and Employability and Enterprise and Work-based Learning Networks and took place on 16 June 2021. The aim of the event was to provide evidence from the UK on the early impact of the pandemic on graduates’ experiences, and to explore how careers advice, information and guidance has changed with social distancing, as well as reflecting on the broader labour market context. Presentations by Scott Hurrell (Senior Lecturer, University of Glasgow) on the class of 2020 (Graduating in a Pandemic) and Kate Purcell (University of Warwick Emeritus Professor) on the class of 2009/10 (Futuretrack) highlighted research findings about graduates’ early and mid-careers. Susan Bird (Careers & Employability Manager, University of Edinburgh) and Rachel Firth (Employability Consultant, Sheffield Hallam University) presented the experience of careers professionals’ responses to the pandemic. The event attracted a diverse audience, including academics, careers professionals, and representatives from think tanks and employer organisations.

Graduating in a Pandemic is investigating the post-graduation activities of the class of 2020 and 2021. It is run by researchers at the University of Glasgow and the University of Strathclyde (PI Dr Scott Hurrell). See the project website at: https://graduatinginapandemic.wordpress.com/

Futuretrack is a nationally-representative longitudinal survey of applicants to full-time HE in 2005/06, run by Professors Kate Purcell and Peter Elias at the Institute for Employment Research, University of Warwick. Findings from the longitudinal projects and published reports, including research reports from Stage 5 (2012 – 2019) and Stage 6 (2019 – 2020), can be accessed via https://warwick.ac.uk/fac/soc/ier/futuretrack/findings

A report co-authored by Shelagh Green, Director, University of Edinburgh Careers Service, ‘Careers Services in times of Covid-19’ (March 2021), COIMBRA Group can be accessed at: https://www.coimbra-group.eu/wp-content/uploads/Career-services-in-times-of-Covid-19.pdf

The University of Edinburgh Careers Compass resources: https://www.ed.ac.uk/careers/students/undergraduates/careers-compass

Sheffield Hallam University careers services resources: https://www.shu.ac.uk/careers/