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Walk on by: the dilemma of the blind eye

by Dennis Sherwood

Forty years on…

I don’t remember much about my experiences at work some forty-odd years ago, but one event I recall vividly is the discussion provoked by a case study at a training event. The case was simple, just a few lines:

Sam was working late one evening, and happened to walk past Pat’s office. The door was closed, but Sam could hear Pat being very abusive to Alex. Some ten minutes later, Sam saw Alex sobbing.

What might Sam do?

What should Sam do?

Quite a few in the group said “nothing”, on the grounds that whatever was going on was none of Sam’s business. Maybe Pat had good grounds to be angry with Alex and if the local culture was, let’s say, harsh, what’s the problem? Nor was there any evidence that Alex’s sobbing was connected with Pat – perhaps something else had happened in the intervening time.

Others thought that the least could Sam do was to ask if Alex was OK, and offer some comfort – a suggestion countered by the “it’s a tough world” brigade.

The central theme of the conversation was then all about culture. Suppose the culture was supportive and caring. Pat’s behaviour would be out of order, even if Pat was angry, and even if Alex had done something Pat had regarded as wrong.

So what might – and indeed should – Sam do?

Should Sam should confront Pat? Or inform Pat’s boss?

What if Sam is Pat’s boss? In that case then, yes, Sam should confront Pat: failure to do so would condone bad behaviour, which in this culture, would be a ‘bad thing’.

But if Sam is not Pat’s boss, things are much more tricky. If Sam is subordinate to Pat, confrontation is hardly possible. And informing Pat’s boss could be interpreted as snitching or trouble-making. Another possibility is that Sam and Pat are peers, giving Sam ‘the right’ to confront Pat – but only if peer-to-peer honesty and mutual pressure is ‘allowed’. Which it might not be, for many, even benign, cultures are in reality networks of mutual ‘non-aggression treaties’, in which ‘peers’ are monarchs in their own realms – so Sam might deliberately choose to turn a blind eye to whatever Pat might be doing, for fear of setting a precedent that would allow Pat, or indeed Ali or Chris, to poke their noses into Sam’s own domain.

And if Sam is in a different part of the organisation – or indeed from another organisation altogether – then maybe Sam’s safest action is back where we started. To do nothing. To walk on by.

Sam is a witness to Pat’s bad behaviour. Does the choice to ‘walk on by’ make Sam complicit too, albeit at arm’s length?

I’ve always thought that this case study, and its implications, are powerful – which is probably why I’ve remembered it over so long a time.

The truth about GCSE, AS and A level grades in England

I mention it here because it is relevant to the main theme of this blog – a theme that, if you read it, makes you a witness too. Not, of course, to ‘Pat’s’ bad behaviour, but to another circumstance which, in my opinion, is a great injustice doing harm to many people – an injustice that ‘Pat’ has got away with for many years now, not only because ‘Pat’s peers’ have turned a blind eye – and a deaf ear too – but also because all others who have known about it have chosen to ‘walk on by’.

The injustice of which I speak is the fact that about one GCSE, AS and A level grade in every four, as awarded in England, is wrong, and has been wrong for years. Not only that: in addition, the rules for appeals do not allow these wrong grades to be discovered and corrected. So the wrong grades last for ever, as does the damage they do.

To make that real, in August 2025, some 6.5 million grades were awarded, of which around 1.6 million were wrong, with no appeal. That’s an average of about one wrong grade ‘awarded’ to every candidate in the land.

Perhaps you already knew all that. But if you didn’t, you do now. As a consequence, like Sam in that case study, you are a witness to wrong-doing.

It’s important, of course, that you trust the evidence. The prime source is Ofqual’s November 2018 report, Marking Consistency Metrics – An update, which presents the results of an extensive research project in which very large numbers of GCSE, AS and A level scripts were in essence marked twice – once by an ‘assistant’ examiner (as happens in ‘ordinary’ marking each year), and again by a subject senior examiner, whose academic judgement is the ultimate authority, and whose mark, and hence grade, is deemed ‘definitive’, the arbiter of ‘right’.

Each script therefore had two marks and two grades, enabling those grades to be compared. If they were the same, then the ‘assistant’ examiner’s grade – the grade that is on the candidate’s certificate – corresponds to the senior examiner’s ‘definitive’ grade, and is therefore ‘right’; if the two grades are different, then the assistant examiner’s grade is necessarily ‘non-definitive’, or, in plain English, wrong.

You might have thought that the number of ‘non-definitive’/wrong grades would be small and randomly distributed across subjects. In fact, the key results are shown on page 21 of Ofqual’s report as Figure 12, reproduced here:

Figure 1: Reproduction of Ofqual’s evidence concerning the reliability of school exam grades

To interpret this chart, I refer to this extract from the report’s Executive Summary:

The probability of receiving the ‘definitive’ qualification grade varies by qualification and subject, from 0.96 (a mathematics qualification) to 0.52 (an English language and literature qualification).

This states that 96% of Maths grades (all varieties, at all levels), as awarded, are ‘definitive’/right, as are 52% of those for Combined English Language and Literature (a subject available only at A level). Accordingly, by implication, 4% of Maths grades, and 48% of English Language and Literature grades, are ‘non-definitive’/wrong. Maths grades, as awarded, can therefore be regarded as 96% reliable; English Language and Literature grades as 52% reliable.

Scrutiny of the chart will show that the heavy black line in the upper blue box for Maths maps onto about 0.96 on the horizontal axis; the equivalent line for English Language and Literature maps onto 0.56. The measures of the reliability of the grades for each of the other subjects are designated similarly. Ofqual’s report does not give any further numbers, but Table 1 shows my estimates from Ofqual’s Figure 12:

 Probability of
 ‘Definitive’ grade‘Non-definitive’ grade
Maths (all varieties)96%4%
Chemistry92%8%
Physics88%12%
Biology85%15%
Psychology78%22%
Economics74%26%
Religious Studies66%34%
Business Studies66%34%
Geography65%35%
Sociology63%37%
English Language61%39%
English Literature58%42%
History56%44%
Combined English Language and Literature (A level only)52%48%

Table 1: My estimates of the reliability of school exam grades, as inferred from measurements of Ofqual’s Figure 12.

Ofqual’s report does not present any corresponding information for each of GCSE, AS or A level separately, nor any analysis by exam board. Also absent is a measure of the all-subject overall average. Given, however, the maximum value of 96%, and the minimum of 52%, the average is likely to be somewhere in the middle, say, in the seventies; in fact, if each subject is weighted by its cohort, the resulting average over the 14 subjects shown is about 74%. Furthermore, if other subjects – such as French, Spanish, Computing, Art… – are taken into consideration, the overall average is most unlikely to be greater than 82% or less than 66%, suggesting that an overall average reliability of 75% for all subjects is a reasonable estimate.

That’s the evidence that, across all subjects and levels, about 75% of grades, as awarded, are ‘definitive’/right and 25% – one in four – are ‘non-definitive’/wrong – evidence that has been in the public domain since 2018. But evidence that has been much disputed by those with vested interests.

Ofqual’s results are readily explained. We all know that different examiners can, legitimately, give the same answer (slightly) different marks. As a result, the script’s total mark might lie on different sides of a grade boundary, depending on who did the marking. Only one grade, however, is ‘definitive’.

Importantly, there are no errors in the marking studied by Ofqual – in fact, Ofqual’s report mentions ‘marking error’ just once, and then in a rather different context. All the grading discrepancies measured in Ofqual’s research are therefore attributable solely to legitimate differences in academic opinion. And since the range of legitimate marks is far narrower in subjects such as Maths and Physics, as compared to English Literature and History, then the probability that an ‘assistant’ examiner’s legitimate mark might result in a ‘non-definitive’ grade will be much higher for, say, History as compared to Physics. Hence the sequence of subjects in Ofqual’s Figure 12.

As regards appeals, in 2016, Ofqual – in full knowledge of the results of this research (see paragraph 28 of this Ofqual Board Paper, dated 18 November 2015) – changed the rules, requiring that a grade can be changed only if a ‘review of marking’ discovers a ‘marking error’. To quote an Ofqual ‘news item’ of 26 May 2016:

Exam boards must tell examiners who review results that they should not change marks unless there is a clear marking error. …It is not fair to allow some students to have a second bite of the cherry by giving them a higher mark on review, when the first mark was perfectly appropriate. This undermines the hard work and professionalism of markers, most of whom are teachers themselves. These changes will mean a level-playing field for all students and help to improve public confidence in the marking system.

This assumes that the legitimate marks given by different examiners are all equally “appropriate”, and identical in every way.

This assumption. however, is false: if one of those marks corresponds to the ‘definitive’ grade, and another to a ‘non-definitive’ grade, they are not identical at all. Furthermore, as already mentioned, there is hardly any mention of marking errors in Ofqual’s November 2018 report. All the grade discrepancies they identified can therefore only be attributable to legitimate differences in academic opinion, and so cannot be discovered and corrected by the rules that have been in place since 2016.

Over to you…

So, back to that case study.

Having read this far, like Sam, you have knowledge of wrong-doing – not Pat tearing a strip off Alex, but Ofqual awarding some 1.5 million wrong grades every year. All with no right of appeal.

What are you going to do?

You’re probably thinking something like, “Nothing”, “It’s not my job”, “It’s not my problem”, “I’m in no position to do anything, even if I wanted to”.

All of which I understand. No, it’s certainly not your job. And it’s not your problem directly, in that it’s not you being awarded the wrong grade. But it might be your problem indirectly – if you are involved with admissions, and if grades play a material role, you may be accepting a student who is not fully qualified (in that the grade on the certificate might be too high), or – perhaps worse – rejecting a student who is (in that the grade on the certificate is too low). Just to make that last point real, about one candidate in every six with a certificate showing AAA for A level Physics, Chemistry and Biology in fact truly merited at least one B. If such a candidate took a place at Med School, for example, not only is that candidate under-qualified, but a place has also been denied to a candidate with a certificate showing AAB but who merited AAA.

And although you, as an individual, are indeed not is a position to do anything about it, you, collectively, surely are.

HE is, by far, the largest and most important user of A levels. And relying on a ‘product’ that is only about 75% reliable. HE, collectively, could put significant pressure on Ofqual to fix this, if only by printing “OFQUAL WARNING: THE GRADES ON THIS CERTIFICATE ARE ONLY RELIABLE, AT BEST, TO ONE GRADE EITHER WAY” on every certificate – not my statement, but one made by Ofqual’s then Chief Regulator, Dame Glenys Stacey, in evidence to the 2 September 2020 hearing of the Education Select Committee, and in essence equivalent to the fact that about one grade in four is wrong. That would ensure that everyone is aware of the fact that any decision, based on a grade as shown on a certificate, is intrinsically unsafe.

But this – or some other solution – can happen only if your institution, along with others, were to act accordingly. And that can happen only if you, and your colleagues, band together to influence your department, your faculty, your institution.

Yes, that is a bother. Yes, you do have other urgent things to do.

If you do nothing, nothing will happen.

But if you take action, you can make a difference.

Don’t just walk on by.

Dennis Sherwood is a management consultant with a particular interest in organisational cultures, creativity and systems thinking. Over the last several years, Dennis has also been an active campaigner for the delivery of reliable GCSE, AS and A level grades. If you enjoyed this, you might also like https://srheblog.com/tag/sherwood/.


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Doing the dirty work of academia? Ancillary staff in higher education

by Marie-Pierre Moreau and Lucie Wheeler

Cleaning, catering and security staff fulfil an important function in maintaining and enhancing the social and material environment of higher education (HE). Yet this group has attracted limited considerations from researchers and policy-makers alike. Two notable exceptions, both in the US context, are Peter Magolda’s (2016) ethnography of cleaners on two university campuses, The Lives of Campus Custodians, and Verónica Caridad Rabelo and Ramaswami Mahalingam’s (2019) article, reporting on a mixed-method study of cleaners conducted in a single institution. Both pieces are concerned with cleaners’ perspectives, and both also comment on the invisibility of cleaners, which, they contend, goes at times hand in hand with their misrecognition.

A 2022 SRHE research award enabled us to conduct what is, to our knowledge, the first UK-wide study of HE-based ‘ancillary staff’ (a term we use to refer to cleaning, security and catering staff while acknowledging that this category is broader). Working in the evening on campus, I (Marie-Pierre) observed how cleaners would enter the building after most academics and professionals had gone home and worked diligently. I was struck by the contrast between the significance of their work and its relative absence from research and policy discourses. This absence is possibly even more surprising once one considers that ‘elementary occupations’ (under which catering, security and cleaning staff fall) represent 12% of the UK HE non-academic workforce (Wolf and Jenkins, 2020) – a percentage which does not take into account those on outsourced contracts who often experience high levels of precarity.

Against this background, our study sought to explore the experiences of ancillary staff working in UK universities and their contribution to the higher education sector. Of particular interest to the research team were the potential injustices faced by this group, Underpinned by a theoretical framework drawing on Nancy Fraser’s (1997) and Kathleen Lynch’s (2010) multi-level theories of social justice, we explored the economic (distributive), cultural (recognitional), political (representational) and affective in/justices experienced by this group.

The fieldwork for this project involved a search of the literature on ancillary staff in HE and other sectors and some observations of the working environment of ancillary staff. It also involved an online survey of UK HE institutions followed by Freedom of Information (FoI) requests. The original survey generated 24 replies in total, while 110 institutions responded to the FoI request. Finally, we conducted 20 interviews with ancillary staff, recruited through a diversity of routes and with a diversity of backgrounds and roles.

A first set of findings from the project relates to how organisational, administrative and scholarly processes work in ways which render this group invisible. On campus, they are rarely seen or heard, although this also varies based on the nature of their role. Cleaners appear particularly prone to invisibility. Many start their shift once academic and professional staff have left the premises. When ancillary staff have a dedicated workspace, it is often hidden from view. They are also often absent from staff directories, university websites and policy documents. Likewise, their exact numbers are often unknown, including, as we found out, to some universities. This invisibility is further compounded by the fact that, among ancillary staff, many are employed by private corporations. Finally, as noted above, this group is strikingly absent from the research literature, with very few exceptions.

Another set of findings relates to how ancillary staff experience the economic, cultural, political and affective in/justices theorised by Fraser and Lynch. In terms of economic or distributive justice, it is well known that cleaning, catering and security roles tend to attract low salaries compared with other categories of staff in the sector. Our study also highlights, inter alia, a lack of opportunities for career development. Interviewees employed in-house and those in catering and security roles were found to be more likely to be satisfied with their pay and working conditions. It was not unusual for outsourced staff in particular to go to work despite being ill due to being eligible for statutory sick pay only.

In terms of what Fraser refers to as cultural justice, some participants felt valued, while others shared feelings of misrecognition. Such feelings were found to be linked to economic justice. Porters, for example, reflected on how they enjoyed similar working conditions (eg paid leave) to other members of staff and were self-aware of the significance of their work in enabling their college or university to operate. They felt valued in ways many cleaning and outsourced staff did not. In comparison, one of the outsourced security staff we talked to explained how he felt like ‘a number’ to the contractor in charge of his placement, arguing that those employed in-house are ‘looked after’ better. While some participants felt respected by other staff and students, some, often cleaners, felt that some staff and students showed contempt for them. One commented on how ‘they [staff] sort of turn their noses up at people like us’ and on how they ‘look at you as if you’re a bit of muck on their shoe’.

In relation to political justice, the study generated two main findings. First, membership of unions and other professional organisations was rare. Many participants lacked awareness of unions (‘I’ve never heard of a union for the cleaning industry’, stated one). Others held negative views of unions. One participant explained how ‘I would never be a member of a union’, due to having seen them ‘use and abuse’ their power, while also stating, somewhat paradoxically, that they are ‘absolutely useless’. Second, also linked to political justice, the ancillary staff we talked to appeared to have limited input in decision-making at institutional level. Instead, they felt they had to comply with oft changing policies. One shared how they were told: ‘You don’t make decisions, you only follow process’.

Last, the research points to several injustices related to care relationships and what Lynch calls affective equality. In particular, the research shows that ancillary work can be, but is not always, compatible with caring responsibilities. For some, the ability to combine paid and care work had been a key factor in choosing their current job. One of the cleaning supervisors we spoke to, for example, explained how his early start enabled him to be back home in time to take his children to school. For some, their position had been made attractive by predictable working times (for example, one staff in a catering role would work from 7.30 to 3.30pm and then spend time with family). While security staff were overall more satisfied with other aspects of their work, this was different when it came to being able to combine paid work with caring responsibilities, with comments that ‘Security is not good hours, it’s too long’ or that ‘nights are hard’, and some describing their work-life balance as ‘pretty much non-existent’. In some cases, low salary meant that staff did not have any alternative but to work extra hours, which in turn led to limited work-life balance (‘it’s work-sleep-work-sleep basically’). The highest levels of work-life balance were found among those in catering role employed by the students’ union (so outsourced but with very different contractual conditions compared with staff outsourced via a private firm, with the former benefiting from a work timetable built around their teaching timetable). Also related to affective justice, interviews all highly valued collegiality among staff. This was often mentioned spontaneously by interviewees, in contrast with the research we have conducted on other categories of staff in the HE sector, including as part of a previous SRHE award (Moreau and Robertson, 2017, 2019).

Based on the findings from this project, the research report makes a number of recommendations for institutions, national stakeholders and researchers.  We hope that findings from this pilot project will raise awareness of this group, of the injustices they face and of their contribution to the sector.  

References (additional to those hyperlinked)

Fraser, N (1997) ‘After the family wage: A post-industrial thought experiment’ in Fraser, N (ed) Justice interruptus: critical reflections on the ‘post-socialist’ conditions New York: Routledge

Magolda, P (2016) The lives of campus’ custodians: Insights into corporatization and civic disengagement in the academy Sterling, VA: Stylus

Marie-Pierre Moreau is Professor in Sociology of Education, Work and Inequalities and Director of the Centre for Education Research on Identities and Inequalities at Anglia Ruskin University, United Kingdom. She blogs here.

Lucie Wheeler is a Research Assistant in education. They are both based in the School of Education, Faculty of Arts, Humanities, Education and Social Sciences, at Anglia Ruskin University, UK.


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The pandemic and the progression plans of young people from widening participation backgrounds

by Neil Raven

Context

Whilst much has been said about the broadening education gap caused by covid-19 (Hayes, 2021; Crossfield et al, 2023; De Witte and Francois, 2023), fears have also been raised about its impact on the next-step plans of those from widening participation (WP) backgrounds (Nelsonet al, 2021; Co-op, 2021; Kingsley, 2021), including progression to university. A Sutton Trust (Montacute, 2020: 13) report observed how ‘recessions’, such as that triggered by the pandemic, ‘are known to have considerable impacts on educational aspirations and opportunities, with’, it is noted, ‘young people from disadvantaged backgrounds more likely to have their educational decisions influenced by labour market conditions’ than their more privileged peers (Raven, 2023: 101). However, these commentators and researchers were reporting in the midst of the pandemic when much was uncertain. In seeking to provide a more recent set of perspectives, I was commissioned by a Uni Connect partnership (of local universities, colleges and schools) to gather the insights of 14 teaching professionals based in schools and colleges located in the English West Midlands. The timing of this research coincided with the easing of lockdown restrictions (UK Parliament, 2021). All the institutions involved (which totalled 15, since one participant worked across two schools) had significant numbers of students from disadvantaged neighbourhoods. Whilst the semi-structured interviews with these teaching professions highlighted a range of challenges faced by their students, they also drew attention to the kinds of support that had the potential to overcome them. The results that this blog post reports and reflects upon are based on a recently published journal article (Raven, 2023).  

Challenges

The central argument made in this article was that ‘the challenges wrought by the pandemic accentuated the engrained disadvantages those from WP backgrounds have long had to contend with.’ My interviewees talked about the impact covid had on their students’ mental health. Our ‘year 10[s] [aged 14-15] and upwards,’ one teaching professional observed, are ‘used to hearing from the media that they are so far behind and have missed so much. That is [affecting] plans for where they go’ next. Whilst the impact was evident amongst students who had struggled before the pandemic, those with ‘no previous mental health issues’ were also being affected, including in terms of diminished levels of confidence and resilience. ‘They are much quicker to give up if it is hard work’, one interviewee observed (Raven, 2023: 107).

The teaching professionals also discussed students who were now less certain about the possibility – and suitability – of HE. In part, this was because they had concerns over components of the curriculum that had not been covered. However, it also reflected the fact that lockdowns and restrictions on school visits, as well as who could visit their school and college, meant that they had ‘missed out on’ a range of outreach interventions (Raven, 2023: 101). In addition, the pandemic had reinforced students’ concerns about moving away from home and leaving the communities they were familiar with and felt secure in. It had also acerbated long-held anxieties over debt and the costs (and benefits) of a higher education, in part because of the challenging labour market conditions generated by the pandemic, including in witnessing parents who had been furloughed or lost their jobs (Raven, 2023).

Response

In seeking to address these challenges, interviewees identified the need to ensure ‘students were informed of their options.’ A process, it was argued, that should start early in their secondary school education (years 8 or 9, when they would be 12 to 13 years old), and place university in the context of the wider learner journey, including the post-16 transitions to college or sixth form. Suggested interventions included workshops aimed at exploring what HE is and what it could offer, along with sessions designed to equip these young people with the skills that would enable them to research ‘the range of [university] courses available.’ There was also a need to provide these young people, and their parents/guardians, with ‘more information about student finance,’ as well as the  ‘placement opportunities’ offered by many HE courses (Raven, 2023: 109-111). 

In addition, the teaching professionals highlighted the importance of providing young people with a more detailed understanding of higher apprenticeships. One interviewee argued that whilst their students may ‘know you can work and get paid for it,’ they have very limited understanding of ‘the ins and outs of a degree apprenticeship,’ and that these are ‘attached to a university. [More] needs to be done’, it was added, including providing opportunities for these young people to speak with current higher level apprentices who could tell them about their ‘real life experiences’ (Raven, 2023: 111).

Whilst the provision of information, advice and guidance (IAG) was important, interviewees emphasised the need for outreach. Campus visits could dispel ‘commonly held perceptions that HE will be classroom-based’, it was argued. More broadly, providing first-hand accounts of HE could be especially important ‘because a lot of our kids don’t have parents who have been to university. So, doing those [university] trips has a big impact on the [them], and [is] something that we have not been able to do recently’ (Raven, 2023: 112).

The teaching professionals also highlighted the part that undergraduates could play as role models. In particular, those who came from ‘relatable demographic and social backgrounds.’ Various ideas for how university students could be deployed were described. These include a ‘university pen pals’ scheme, that ‘would enable those involved to ask the students about their university, their course, or anything [they] want to know really.’ Mentoring opportunities were also discussed. These could enable students from under-represented backgrounds to ask their mentors about ‘their journeys’, including ‘what the start of university [was] like, [and] how they cope[d] financially’ (Raven, 2023: 113).

Conclusion

The findings from this study suggest that the pandemic has reinforced existing patterns of disadvantage. Moreover, they provide a corrective to views that IAG and outreach support can be offered (and prove effective) as one-off activities. Instead, they underpin the imperative for a ‘sustained and progressive programme’ of interventions that not only support the development of students but counter the detrimental impact of external events (Raven, 2023: 16). However, there remains a need for more research. Not least, in hearing from the students themselves and, ideally, by adopting a longitudinal approach that captures change in views and post-18 intentions over time. It is hoped that a new research project will afford such insights.

Acknowledgements

Thank you to the teaching professionals who took part in this study for their time, insights and expertise. Thank you also to members of the Higher Horizons+ Steering Group for supporting this study and especially to Ant Sutcliffe, the Network’s Head, Dr Hannah Merry, the Operations Manager, and Katie Coombe-Boxall, the Data and Research Manager, for all their guidance and patience.

Neil Raven is an educational consultant and researcher in widening access. Contact him at neil.d.raven@gmail.com.


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Why do vocational FE students choose to go to HE?

by Neil Raven

Introduction

In a previous blog, I explored the reasons why some students on level 3 (advanced) professional and applied courses decide against higher education. Those whose views were sought came from a further education college (FEC) located in the East Midlands. FECs are significant providers of such (vocational) courses in England (Archer, 2023, UCAS, 2023). Yet, their HE progression rates are typically lower than those reported by schools and sixth form colleges (GOV.UK, 2023). Indeed, the desire to address this differential has been highlighted by the Office for Students (OfS, 2022), including through the work of the Uni Connect programme (Raven, 2023). It also chimes with the government’s levelling up scheme, and the view that FECs are key players in addressing inequalities in regional skills levels (OfS, 2022). However, acknowledging the rationale amongst FE college students for rejecting HE provides only half the picture. Any initiative that seek to widening higher education (HE) participation should also take account of the drivers for progression amongst the same groups of learners, since a good number of FE college students doing vocational programmes go on to some form of higher-level study, although many more have the potential to do so. This was one of the key areas explored in a recent research project and discussed in a book chapter from which the findings in this blog are taken (Raven, 2023).

Method and approach

This research gathered the views of students in the second (and final) year of their level 3 professional and applied courses. The sample comprised 110 students from two FE colleges: one in the Midlands (60 participants), the other in Eastern England (50 participants). In addition to gaining insights into their motivations for pursuing higher-level study, the research looked at the support these students had received. A questionnaire was used for this purpose, with answers captured in a one-to-one meeting between my fellow researcher and each participant. Whilst these meetings required time to organise, this approach to the administration of the questionnaire ensured that all the questions would be understood and considered by those who volunteered to take part in the study (Raven, 2023: p59). To facilitate comparison – and draw out common themes – we chose participants who were pursuing the same three subject areas at each college. These comprised sport, animal management and child care, which were amongst the most popular options offered and where the ambition at both institutions was for more students to take the HE route.

Findings

Three broad sets of motivations for progressing onto higher-level study were voiced by participants across both colleges and amongst the three subject areas. The first set concerned the learning opportunities HE presented. These included gaining more skills, ‘furthering and improving one’s knowledge,’ and acquiring a higher-level qualification (Raven, 2023: p64). The second set of drivers related to ‘the experience’ a university education would offer. Here, participants talked about the social aspects of HE life, including the chance to make friends, gain greater independence, and acquire ‘new life skills.’ The third group of responses focused on the improved ‘employment prospects’ arising from going to university (Raven, 2023: p64). A higher education, it was argued, would open up ‘better job opportunities’, and enhance one’s chances of securing a well-paid job. In addition, it would enable the pursuit of a chosen career and help secure access to sought after professions (Raven, 2023: pp64-65).

Participants also provided insights into the ‘sources of next-step guidance’ that had proved valuable in their decision to pursue a higher education (Raven, 2023: p70). Five sources were discussed, although not every participant alluded to all of these. They comprised the support provided by family members, including ‘parents, sisters and brothers, [along with] extended family members and relatives’, as well as ‘friends.’ (Raven, 2023: p70). Online sources of information were also discussed, including the UCAS website. In addition, a number of participants talked about ‘the insights gained from the work experience’ component of their courses. The guidance and encouragement provided by college staff was also highlighted, in particular that offered by tutors and careers teachers (Raven, 2023: p70). However, surprisingly few made reference to outreach activities, including campus visits and university open days.

Implications

Whilst these findings are from a small study, the consistency in responses amongst participants who came from three different subject areas and were studying at two separate colleges suggests that they are of significance. Moreover, the motivations identified are consistent with those that have been discussed in other studies (Wiseman et al, 2017). The Uni Connect programme is seeking to raise progression rates from FE colleges (OfS, 2022). These findings suggest the value of ensuring any support offered considers and engages with the drivers likely to facilitate participation. They also draw attention to a gap that could be filled through the provision of outreach interventions (Raven, 2023).

That said, more research is needed. The questionnaire used in this study proved an efficient way of gathering the views of the majority of students on the designated courses. However, the deployment of focus groups, or semi-structured interviews, with a sample of the same students would enable a more detailed exploration of HE drivers, and a closer consideration of the nature and effectiveness of the support they received, and the types of outreach that would be of greatest benefit to them and their peers.

Neil Raven is an educational consultant and researcher in widening access. Contact him at neil.d.raven@gmail.com.

Acknowledgements

Thank you to the students at both colleges who participated in this study. Thank you also to Dr John Baldwin for overseeing the questionnaire survey.


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Silver linings but no silver bullet: Graduate careers in (times of) crisis

by Andrew Dorrance and Daria Luchinskaya

It should come to no-one as a surprise that the COVID-19 pandemic has changed the lives of students and graduates alike in an unprecedented way. The recent SRHE event Graduate Careers In (Times Of) Crisis, jointly organised by the Student Access and Experience and Employability and Enterprise and Work-based Learning Networks, explored the impacts of the pandemic on graduates’ transitions to work. While there have been scattered silver linings for students and graduates, many challenges remain. This blog summarises the key themes emerging from the event and discusses potential steps forward.

Introduction

The ‘Graduate Careers In (Times Of) Crisis’ event aimed to discuss the early impact of the pandemic on graduates’ experiences, to explore how careers advice, information and guidance has changed with physical distancing requirements, and to reflect on the broader labour market context (please see the section at the end for more details). The speakers contrasted findings from the ‘Class of 2020’ Graduating in a Pandemic project, that tracked the experiences of recent graduates with the longer-term experiences of the 2009/10 ‘Recession graduates’ from the Futuretrack project. Careers professionals discussed their responses to the pandemic and highlighted different projects aimed at helping students and graduates. There was a general sense, too, that the pandemic seems to have acted as a catalyst for reflection, among students, graduates, careers staff and other stakeholders.

Pandemic challenges

The pandemic seems to have exacerbated existing inequalities among students and graduates that then had different effects on their transitions to employment.

Digital inequality, where students and graduates struggle with access to sufficiently high-quality internet connections and personal devices, accentuates barriers to accessing education, job interviews and jobs that have moved online. Both Futuretrack and Graduating in a Pandemic found that there was vast difference between people’s experiences of working from home, accentuated by digital inequality and potentially the environment in which they can work.

There was also qualitative evidence of work placements, interviews and job offers ‘falling through’, with graduates reporting difficulties in doing their jobs and some even saying they lost their ‘perfect’ job offer. College graduates who undertook vocational courses orientated towards the service sector were particularly affected, and reported difficulties in finding or doing their jobs when in industries that were particularly affected by Covid-19 – for example, in events management or beauty therapy.  College graduates were also more likely to come from less advantaged backgrounds than university graduates.

Some graduates who would have, in other circumstances, joined the labour market, have been opting to go into education (eg graduate to postgraduate or college to degree-level) as a temporary solution to a lack of graduate job opportunities.

Ultimately, the labour market impact of the pandemic contributed to an increase in anxiety amongst students and graduates, particularly those studying subjects that required placements to complete their degrees, and those who were already facing disadvantages. These findings are consistent with what we know from the experiences of ‘recession graduates’ of 2009/10. Futuretrack and related research found that existing inequalities structured access to careers information, networks and useful resources and the ability to navigate the recession stemming from the crisis, and that these educational and social (dis)advantages were cumulative.

Silver linings

Despite these challenges, Graduating in a Pandemic found that around a third of graduates from 2020 were employed in or had been offered a job that was related to their intended career path (although such graduates were more likely to be from more advantaged backgrounds). For those working in the so-called ‘non-graduate’ jobs, it may be a matter of time before they move to more appropriate employment, although it remains to be seen hoe Covid-19 will affect different industries over the longer term.

The majority of Futuretrack’s ‘recession graduates’ had moved to ‘graduate’-level employment 9-10 years after graduation. Over half of those reported that it was exactly the type of job they wanted to do and over three quarters were generally satisfied with their jobs. However, even 9-10 years on from graduation, a substantial minority of Futuretrack graduates were not well integrated into the labour market and unsatisfied with their jobs. This less-well integrated group of graduates, as well as those who recently changed work and those working freelance and the self-employed, were perhaps more vulnerable to the (indirect) effects of Covid-19, for example, regarding job security or eligibility for furlough.

Reflection

The pandemic had also offered people a chance to reflect. Futuretrack graduates reported taking time to re-evaluate career priorities and life values. A small number of 2020 graduates whose job offers were impacted had indicated that the pandemic had given them the time to rethink their career path and look for and attain their ‘dream’ job rather than the ‘graduate’ job they would have done otherwise.

Careers services professionals found themselves in a ‘unique’ role as a link between HE, students, graduates and employers, and stepped up to the pandemic challenges. They worked hard to develop inclusive and innovative ways in supporting students and graduates. For example, online workshops and events improved accessibility and speaker availability. However, there were also challenges in attaining consistently high levels of attendance and ensuring that the services reached the students and graduates most ‘at risk’ of falling through careers service provision.

Careers services also developed new resources, for example focusing on virtual recruitment practices and work placements to address the changes to the recruitment and placements process as a result of the pandemic. Over the pandemic period, careers services were also able to learn what services work better online (eg using the shared screen feature to look at students’ CVs) or in-person, and to adapt as the pandemic unfolded, and continues to do so.

Looking forward

Fortunately, going forward there are perhaps tentative grounds for positivity, as student recruitment had seen an uplift and employers were becoming optimistic about growth in the short-term with opportunities for graduates coming into the labour market. However, there were also concerns around the ongoing uncertainty around the unfolding impact of the pandemic. It was also clear that not all graduates were motivated by financial gain, which led to a discussion about including social returns in measuring the value of higher education in addition to the current focus on individual labour market outcomes.

We know that it is taking longer for graduates to find an ‘appropriate’ job in the labour market. Time will tell whether graduates of the pandemic will settle into the labour market like the graduates of the 2009/10 recession eventually did. For the moment, offering accessible careers support to students and graduates, while highlighting areas of inequalities in labour market entry, the experience of work, and the mental and physical health of students and graduates to inform policy, remain ways in which we can help pandemic graduates navigate their post-graduation transitions.

Andrew Dorrance is an Undergraduate Student in Economics in the Adam Smith Business School, University of Glasgow, and Research Assistant for the Graduating in a Pandemic research project.

Daria Luchinskaya is a Lecturer at the Department of Work, Employment and Organisation, University of Strathclyde, co-convener of the SRHE Employability, Enterprise And Work-Based Learning Network, and a member of the Graduating in a Pandemic research team. Follow Daria on Twitter @DariaResearch.

Further links and resources

The Graduate Careers In (Times Of) Crisis event was co-hosted by the Student Access and Experience and Employability and Enterprise and Work-based Learning Networks and took place on 16 June 2021. The aim of the event was to provide evidence from the UK on the early impact of the pandemic on graduates’ experiences, and to explore how careers advice, information and guidance has changed with social distancing, as well as reflecting on the broader labour market context. Presentations by Scott Hurrell (Senior Lecturer, University of Glasgow) on the class of 2020 (Graduating in a Pandemic) and Kate Purcell (University of Warwick Emeritus Professor) on the class of 2009/10 (Futuretrack) highlighted research findings about graduates’ early and mid-careers. Susan Bird (Careers & Employability Manager, University of Edinburgh) and Rachel Firth (Employability Consultant, Sheffield Hallam University) presented the experience of careers professionals’ responses to the pandemic. The event attracted a diverse audience, including academics, careers professionals, and representatives from think tanks and employer organisations.

Graduating in a Pandemic is investigating the post-graduation activities of the class of 2020 and 2021. It is run by researchers at the University of Glasgow and the University of Strathclyde (PI Dr Scott Hurrell). See the project website at: https://graduatinginapandemic.wordpress.com/

Futuretrack is a nationally-representative longitudinal survey of applicants to full-time HE in 2005/06, run by Professors Kate Purcell and Peter Elias at the Institute for Employment Research, University of Warwick. Findings from the longitudinal projects and published reports, including research reports from Stage 5 (2012 – 2019) and Stage 6 (2019 – 2020), can be accessed via https://warwick.ac.uk/fac/soc/ier/futuretrack/findings

A report co-authored by Shelagh Green, Director, University of Edinburgh Careers Service, ‘Careers Services in times of Covid-19’ (March 2021), COIMBRA Group can be accessed at: https://www.coimbra-group.eu/wp-content/uploads/Career-services-in-times-of-Covid-19.pdf

The University of Edinburgh Careers Compass resources: https://www.ed.ac.uk/careers/students/undergraduates/careers-compass

Sheffield Hallam University careers services resources: https://www.shu.ac.uk/careers/


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“What I wish I’d known” – academic leadership in the UK, lessons for the next generation

by Fiona Denney

This blogpost presents findings from a research project funded by the UK’s Leadership Foundation for Higher Education’s (LFHE) Innovation and Transformation Fund in 2015. 18 academics in leadership positions across 5 universities were interviewed about their leadership experiences and what they wished they had known before taking up their leadership posts. Eight key themes about the context within which they lead were identified. The themes are presented here along with a discussion of how this contributes to our understanding of the development of those who aspire to leadership positions in higher education.

Although much exists in the education literature and wider management and leadership literature about the qualities of “good” or “effective” leaders (Steffens et al, 2014) there is relatively little that considers the experience of leaders in the academic field (Peters and Ryan, 2015). Those in academic leadership positions are interesting to study because they have usually reached their leadership position as a result of being highly successful in their discipline area – particularly with regards to research – but not necessarily because they exhibit the characteristics or skills necessary for their leadership role. Research on the role that prestige plays in academic progression indicates clearly that esteem factors such as obtaining grants and publishing are important for progression to a leadership position, but that the role itself may require the individual then to prioritise other aspects which can cause identity conflict and dissatisfaction (Blackmore and Kandiko, 2011; Coate and Howson, 2016).

The themes from the study presented here have been developed into training materials which are freely available across the UK HEI sector here. The research provides an evidence base for focusing training and developing the next generation for the challenges of leadership ahead of them actually attaining a leadership position, and takes the literature beyond prestige factors to encompass the other aspects that aspiring leaders need to consider in their career.

The eight themes that emerged are divided into: Aspects that help career progression; Aspects of leadership that were found to be challenging; and, The “serendipity principle”

Aspects that Help Career Progression

Career Advancement and Planning

Developing and planning a career whilst still being open to unexpected opportunities were highlighted as important aspects of becoming a research leader. In particular, interviewees gave the following advice: learn about roles you are interested in and know the criteria for progression; take time to plan ahead; and, use appraisals to discuss and plan career development. Many of the interviewees did not have linear career paths and some had spent time in other sectors. They also suggested that personal values are factored into career planning. They talked about having a sense of a good ‘fit’ between themselves and the institutions they chose in their careers, concluding that the ‘best’ institution might not always be best for them.

Mentoring and Role Models

Interviewees mentioned the importance of mentoring and role models from two perspectives: reflections on the pivotal roles that effective mentors and role models had played in helping them to develop; and also the role for them, as leaders, to provide mentoring and to act as role models for the people that they lead. They also mentioned the role that informal mentoring can play and that mentors can be identified in a range of different settings.

Building Networks

The interviews revealed the importance of building and maintaining networks as a means of career progression as well as supporting networking activities for their own ECRs. They also acknowledged that social media are increasingly important for the new generation of researchers – although they didn’t always feel that they were the best equipped to advise on how to use it!

Building a Research Profile

All interviewees emphasised the importance of doing the “business” of research in order to progress with their career as research and academic leaders. There was no getting away from this core message – the markers of esteem, such as publishing papers, were key to progressing in their academic careers and, if anything, they felt that the pressure to publish is more intense now than when they started out.

Aspects of Leadership Found to be Challenging

Balancing Work and Life

Many of the leaders interviewed for this study commented on how important it was to put appropriate boundaries in place in their lives to stop work from consuming everything. They reflected on the steep learning curve that they encountered when they stepped into a leadership position and found that the workload increased exponentially. In particular, they emphasised that you can’t do everything and that prioritizing and not saying “yes” to everything were important skills to learn.

Impact of Culture and Environment

It was clear that interviewees perceived that academia has undergone considerable cultural and business change in recent decades and that this has consequences in terms of work-life balance, management, leadership and the balance of teaching and research. Interviewees suggested that the most significant shift has been towards a performance management style in combination with an increased emphasis on the importance of research and grant income.

Working with Others

All interviewees referred to the importance of working with other people to being able to achieve goals and lead well in an academic environment. There were a variety of contexts for this – networking, management, dealing with difficult people, meetings, giving feedback and the development of additional skills such as listening. What was clear in all of this is that academia is not a career option for people who want to work by themselves – working with others in a way that achieves things positively is a key aspect of working in today’s academy.

Challenges of Management and Leadership

It was clear from the interviews that being a leader in a UK university is likely to involve an element of management, and interviewees were responsible for managing people and finances, leading and developing strategy and policies and leading and managing their own research and teaching.  Common themes in the interviews included the challenges of managing and leading within a modern higher education environment, the complexity of meeting organisational goals, working with staff with differing contributions and motivations, and balancing administrative and mechanistic processes with the need to be innovative and creative in research.

Conclusions

“I think I ended up getting where I am through a lot of just hoping I’m doing it right.”

Through asking our interviewees what they wished they’d known before they started in a position of academic leadership, the study found a high level of uncertainty and a lack of knowledge about how to do key aspects of the leadership role. The common thread throughout the interviews was the concept that the leaders were relying on luck, trial and error or ‘serendipity’ to get things right as a leader. In future research, the role of serendipity is important to understand as it identifies key gaps in training and preparation for succession planning and it also raises the question of how much of leadership is due to good instincts and whether it can actually be taught – in line with trait and contingency theories of leadership.

Fiona Denney is a Professor in Business Education in the Brunel Business School at Brunel University. Between 2003 and 2019 she worked in academic staff and researcher development, including as Assistant Director of the Graduate School at King’s College London and heading the Brunel Educational Excellence Centre at Brunel University. Fiona is a member of the Executive Committee of the UK Council for Graduate Education, a Principal Fellow of the Higher Education Academy and a Fellow of the RSA. Her research interests are focused on academic leadership in modern universities. 

References

Blackmore, P, and Kandiko, CB (2011) ‘Motivation in academic life: a prestige economy’, Research in Post-Compulsory Education, 16(4), 399–411. https://doi.org/10.1080/13596748.2011.626971

Coate, K, and Howson, CK (2016) ‘Indicators of esteem: gender and prestige in academic work’, British Journal of Sociology of Education, 37(4), 567–585. https://doi.org/10.1080/01425692.2014.955082

Peters, K, and Ryan, M (2015) ‘Leading higher education: Higher Education Leadership and Management Survey (HELMs)‘

Steffens, NK, Haslam, SA, Reicher, SD, Platow, MJ, Fransen, K, Yang, J, Ryan, MK, Jetten, J, Peters, K, & Boen, F (2014) ‘Leadership as social identity management: Introducing the Identity Leadership Inventory (ILI) to assess and validate a four-dimensional model’, Leadership Quarterly, 25(5), 1001–1024 https://doi.org/10.1016/j.leaqua.2014.05.002

This is the fifth in a ‘virtual symposium’ series which began with Jane Creaton’s blog on 28 February 2020: Leadership in a Changing Landscape.