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Bringing GTAs into the career development conversation

by Kristyna Campbell and Kaiyun Feng

The 2026 report published with HEPI by Dr Charlotte Fawcett entitled More than academia: Expanding career support for doctoral researchers sheds light on a timely challenge faced by swathes of PhD graduates. Notably, that much of their studies and professional development is shaped on the premise that an academic profession will be the destination for most. Fawcett weighs in on this issue, illustrating that PhD candidates are increasingly applying themselves to professions both across and beyond academia in today’s fierce employment landscape, and goes on to explain that preparation for this reality is made more difficult by the varied availability of resources to PhD candidates, mainly through their supervisors. While the report calls for better collaboration between stakeholders and more opportunities for work experience, we expand Fawcett’s work by offering insight into professional learning and career development experienced by Graduate Teaching Assistants (GTAs) during the doctoral journey.

Fawcett’s report gives the sector something it has lacked for some time: a clear, current picture of how doctoral researchers experience career support, set against a labour market that no longer resembles the one for which doctoral study was originally built. Its central contribution is not simply diagnostic. By tracking change since 2019, and by pairing survey data with the voices of students and careers professionals, Fawcett provides institutions with meaningful evidence to work from, and a set of recommendations for action. It is essential reading for anyone with a stake in doctoral education, and it sets a benchmark for the kind of practical, student-centred research this space needs. 

Our recent study highlights the significance of the GTA role as a site for doctoral employment, within which wide-ranging skills are fostered pertaining to teaching, research and service. Using a model that explores how GTA career trajectories were shaped by expectations and realities of the role, and aspirations beyond graduation (Feng, 2024), qualitative data from eight GTAs from different disciplinary contexts were explored. The intention of our study was to make explicit the connection between GTA professional development and career development, through consideration for how GTAs understand teaching, research and service roles and their implications for identity.

In the GTA role, doctoral candidates are encouraged to ‘try on’ identities, and to undertake dedicated skills training designed to ensure high-quality teaching and assessment practice.  Their capabilities can include interpersonal, leadership, and organisational skills. Our findings indicated that the GTA role remains oriented toward academic careers, despite the various professional pathways taken by today’s doctoral candidates, a point also raised by Fawcett. Building on this understanding, we consider possible internal institutional and experiential opportunities designed to elevate the competence and confidence of doctoral candidates applying for work beyond academic teaching roles. Like Fawcett, we argued that support in recognising and articulating the transferability of knowledge and skills acquired through employment as GTAs is needed and instead suggest that learnt skillsets should be understood as competencies that can be applied across many careers and contexts.

From our study, we sensed that the expected linear academic career trajectory was falling away as graduate numbers rise and post-doctoral positions become fewer. While, as Fawcett reports, an increasing number of career-focused resources are becoming part of supervisory toolkits, we believe the responsibility extends to other members of the institution (including disciplinary experts, careers teams, and education developers) whose tailored care may have implications for preparedness.  

Our data add another perspective to Fawcett’s work regarding a shared understanding of the benefits of GTA-related competencies. Where Fawcett finds that only 27% of PhD students believe their supervisor has useful advice for non-academic careers, a related opportunity for helping supervisors and GTAs to better articulate GTA competencies was found in our data. We asked GTAs to plot their expected, actual, and hoped-for relationships with teaching, research (doctoral studies), and service, and the participants’ responses scattered without forming any discernible cluster. This variation has been attributed to the challenge of communicating tasks, responsibilities, and learnt skills, which may be a disciplinary concern. Helping PhD students to identify and articulate their current work within Feng’s (2024) framework could, in turn, support supervisors and other significant colleagues to help with locating prospective career paths and understand the transferability of competencies developed as GTAs and doctoral researchers. While the GTA lived reality appears varied, individual-level insight now can prepare for career clarity later, pointing to a single intervention with dual benefit rather than two separate problems to solve. 

We also noted a shift in GTAs’ present-tense identities and their imagined post-graduation selves. Participants who located themselves around teaching and service when reflecting on their reality consistently repositioned themselves towards research when projecting beyond their PhD studies. This shows that participants experienced their current role and future career as distinct rather than continuous. This resonates with Fawcett’s finding that, while 82% of students feel prepared for a research career, only 40% feel similarly prepared for non-research careers, and suggests that building this preparedness is partly about how GTAs are supported to narrate their experiences, not only about the information or resources on offer. This speaks to our earlier diagnosis about how aspects of a role are articulated, and how this is translated for work within and beyond academia. One participant’s insistence that they do not ‘identify as teaching staff’, despite teaching being a substantial commitment, points to an opportunity: helping GTAs to recognise the significance of teaching and service to the development of academic identity, rather than as detours from it, complementing the signposting Fawcett recommends.

Our third contribution sits slightly outside Fawcett’s frame but strengthens the recommendations: the emotional and relational labour GTAs absorb, for example, patience, diplomacy, and responsiveness to ‘unexpected situational cases’, is central to how participants experienced the role, even where it goes unnamed in formal role descriptions and training. This matters for career-readiness in a very practical sense. If pastoral and interpersonal skills are what GTAs are actually developing, naming them explicitly, alongside ‘research’ or ‘teaching experience’, would help doctoral candidates translate what they already do into what they can put on a CV. This lends weight to our suggestion of a competencies glossary, and points to a further opportunity that Fawcett’s supervisor-focused recommendations open up: module conveners, disciplinary leads, and GTA programme teams each hold partial knowledge of what a given candidate has developed, and bringing this knowledge together, alongside continued investment in careers advice, could be a valuable and immediately actionable step for institutions. 

Fawcett’s timely report creates an important point of departure for conversations about career readiness and stakeholder provision. It highlights the myriad resources available to doctoral candidates across the academy, whilst gently drawing attention to areas in need of development. Bringing this together with our study of GTAs offers a more holistic view of careers following doctoral study. Together, the studies describe support structures and the opportunity for work experience, thus initiating a conversation about translation and transition. Instead of asking what additional support is needed, we should emphasise supporting doctoral candidates to articulate the capabilities they are developing.

Dr Kristy Campbell is a Lecturer in Education (GTA Development Programme Lead) at King’s Academy, King’s College London, supporting staff with continued professional development through workshops and professional accreditation. She is also Unit Lead for the PGCHE and MA Creative Education courses at Norwich University of the Arts. Kristy completed her PhD at UCL Institute of Education, specialising in Higher Education. Her interests include adult teaching and learning, transition, and identity. Kristy is also Co-Editor-in-Chief of Postgraduate Pedagogies, a developmental journal dedicated to showcasing the experiences of GTAs.

Dr Kaiyun Feng is a Lecturer in Education at King’s College London, specialising in higher education policy, institutional management, academic identities and professionalisation, and impact and evaluation. Previously a Researcher at the University of Cambridge, she analysed access and participation and evaluated widening participation projects. She earned her PhD from UCL Institute of Education, investigating institutional strategies for undergraduate teaching in world-class universities across China, the UK, and Canada. She leads master’s and undergraduate seminars on social policy, higher education management, and research engagement. Her evidence-based teaching is informed by her research into the teaching-research nexus and academic career development.


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Snakes and Ladders: gamifying educational research to enhance practice

by Lucy Panesar

I write here about an example of higher education research that has been gamified to enhance inclusive practices at the University of Kent. The original game of Snakes and Ladders had its origins in a ritual Indian game of knowledge, evolving to entertainment, and now again to education.

Student Success Snakes and Ladders is a University of Kent staff development game I created with research associate Dr Yetunde Kolajo in 2024, to support colleagues to understand student barriers and identify appropriate solutions. It takes the classic Snakes and Ladders board game and adds cards explaining the reason for a student downfall or advancement. These scenarios were derived from longitudinal research by Hensby, Adewumi and Kolajo (2024) that tracked the higher education journey of 25 students in receipt of the Academic Excellence Scholarship (AES) at Kent. The AES research reveals factors influencing student retention, continuation and attainment along with associated institutional supports.

We adapted Snakes and Ladders to gamify the AES research findings in a way that develops inclusive student support practices. Our version of the game rests on principles of “serious play” (Rieber et al, 1998), in the way that it supports players to understand and respond to the real lives of students with care, respect and a sense of collective responsibility. The classic Snakes and Ladders game we’ve adapted has a rich history in both entertainment and educational contexts, and this encouraged us to adapt it for our purposes.

We have run Student Success Snakes and Ladders with over 200 colleagues now. When we ask who’s played Snakes and Ladders before, nearly everyone says yes, whatever their background, due to the game’s international popularity. And like many popular traditions in British culture, the game made its way to the UK via British colonialism. As a half-Indian Brit, it was a pleasure but no surprise to learn from Wikipedia that Snakes and Ladders originated in ancient India as Moksha Patam and came over to the UK in the 1890s.

The image is a Jain version of Snakes and Ladders called Jnana Bazi or Gyan Bazi from India, 19th century, Gouache on cloth (Wikicommons).

Mehta (cited in Aitken, 2015) explains: “Just as the board game of chess was designed to teach the strategies of war, so Snakes and Ladders was played ritually as Gyanbaji, the Game of Knowledge, a meditation on humanity’s progress toward liberation.” Topsfield (2006) explains how variants have been found across Jain, Hindu and Sufi Muslim sects in India and describes how: “… pilgrim-like, each player progresses fitfully from states of vice, illusion, karmic impediment, or inferior birth at the base of the playing area to ever higher states of virtue, spiritual advancement, the heavenly realms, and (in the ultimate, winning square) liberation (mokṣa) or union with the supreme deity.”

This paints quite a different picture to the fun game of chance most of us played as children. Topsfield outlines how the game developed from its Indian spiritual origins into a more moralistic English children’s game in the late 1800s and then into the modern simplified derivatives familiar to us now.

While the game is still played mainly for fun, it has continued to serve educational purposes across the globe. Snakes and Ladders is used to teach Jawai script in Malaysian primary schools (Shitiq and Mahmud, 2010); to promote moral education learning systems in Nigeria (Ibam et al, 2018); for Covid awareness training (Ariessanti et al, 2020), sex education (Ahmad et al, 2021) and to promote healthy eating in Indonesia (Thaha et al, 2022). An article on Snakes and Ladders being used for anatomy training in Iran concludes that the method “can excite the students, create landmarks for remembering memorizing methods and can improve their team work” (Golchai et al, 2012). In the UK, Snakes and Ladders has been used to facilitate Dignity in Care training by Caerphilly Council (2024).

Inspired by these other examples of ‘serious play’ (Rieber et al, 1998), Yetunde and I adapted the game to develop inclusive student support practices at Kent. We bought existing copies of the board game and added bespoke snake and ladder cards, each with different scenarios from the AES research. When players fall on a snake or ladder, they read a corresponding card to understand the scenario leading to that advance or decline.

Before sliding down any snakes, players can use a blank “Catch” card to propose an intervention to mitigate the snake and allow the student to stay put. This element prompts colleagues to collaborate to enhance inclusive and equitable practices, reinforcing values inscribed in the Advance HE Professional Standards (2023). If players fall on a yellow square, they can pick up a “Campus” card to reveal and discuss an aspect of campus life in relation to student success.

Student Success Snakes and Ladders has been well received by Kent staff, including academics, and has proved to be an effective way of using institutional research to enhance student support practices. Our next step is to embed the game within mandatory training for academic and support staff across the university, to ensure that more students are supported to avoid slippery snakes along their higher education journey.

Dr Lucy Panesar is a UK-based educator and educational developer focused on the development of inclusive and equitable higher education practices. Her first teaching role was at the University for the Creative Arts and her first educational development role was at the University of the Arts London, where she led various projects promoting curriculum decolonization. Since 2022, she has been a Lecturer in Higher Education at the University of Kent, supporting academic and curriculum development across the disciplines.


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The Digital Tutor: Digital Tools, Relationships and Pastoral Support in Higher Education

by Jodie Pinnell and Sukhbinder Hamilton

If navigating higher education in recent times has taught us anything, it is that digital technology for teaching and learning is no longer an ‘option’ but imperative for an accessible and inclusive learning environment. With the sudden response to Covid-19 leading to remote online approaches overnight, some professionals in higher education have been thrust into a new digital world, and in survival mode, this has naturally prioritised its potential for pedagogy. Unsurprisingly, research has investigated digital technology and pedagogy thoroughly (Williams, 2012), but outside of the remit of formal counselling (Situmorang, 2020) and distance learning (Hilliam and Williams, 2019), the potential for digital tools for pastoral support has yet to be thoroughly explored. This gap in research prompted us to see how digital tools can benefit personal tutors, and more importantly, how these tools can aid relationships, in a climate where students and academic staff find themselves more disconnected than ever before.

Working in the capacity as senior lecturers, predominantly for undergraduate Childhood Studies programmes, the ‘digital awakening’ brought about by Covid-19 has been a welcome development in our practice. For us, it has paved the way for new approaches, new thinking and ultimately innovations in all areas to support students. Even before the unexpected impacts of Covid-19, we had identified a gap in our personal tutor practice at level 4, a crucial time for students to feel supported as they settle into the first year of their undergraduate degrees. For context, within a study skills module, students are allocated a designated academic ‘personal tutor’ to address academic and personal matters. Whilst this module design has historically allowed for a holistic approach to study skills and pastoral support, it has relied on students being confident enough to approach their personal tutors to articulate needs, something that many were often reluctant to do independently.

The nature of the personal tutor and tutee relationship within higher education is one conducted in a climate which is growing ever more ‘consumerist’ in nature; with inflated expectations for ‘value for money,’ and rhetoric defining students as customers (Modell, 2005). With increasing student numbers (Yale, 2019), it is notable that more and more students are demonstrating wellbeing issues (Universities UK, 2020). The personal tutor is the first point of contact for students to discuss concerns, and with a focus on emotional wellbeing through individualised support, the personal tutor role can be increasingly compared to that of a counsellor (Jorda, 2013). A supportive relationship with a personal tutor in the first year of a degree can prepare students for more challenging times (Brinkworth et al, 2009), and in managing transitions, provides a familiar face and a door to knock on. Giving ownership to the student to share information with their tutor is needed, especially where personal or sensitive issues need to be discussed, and the student signposted to necessary services is required.

Despite this, it has been found that students can struggle to understand the role of their personal tutor (Ghenghesh, 2018, p 571), and with diverse student needs, tutors are pressured to help at all costs, with support not appropriately suited to the confinement of ‘office hours’ (Jorda, 2013, p 2595). Other challenges span a general lack of effective tutor training or the ability to meet increasingly complex student needs (Lochtie et al, 2018). With growing workloads, academics already have a plethora of ‘hats’ to wear (Knight, 2002), with competing demands in other areas, causing a conflict for a role that cannot necessarily be time bound.

Within this consumerist culture, and with a focus on the personal tutor role (and its challenges), we decided to do something different. A Google form asking pastoral questions was forwarded to first year students at the start of the academic year, giving them the opportunity to provide a written background about themselves. Without knowing this would prompt a research project and prove to be valuable, the form aimed to ‘break the ice’ between tutor and student, to remedy reports that some students struggled to open up. Without an opportunity for students to discuss their needs, the correct support is difficult to provide. The form’s questions included; How are you currently feeling about enrolling at the university? What are your hopes and fears regarding university life, and the course? What do you expect from the tutors? And importantly (and most effectively) the request to ‘Finish this sentence… I wish my tutor knew…’ (Schwartz, 2016). All answers were collated in a spreadsheet, and tutors were able to find their tutees’ answers through a search function. The aim of the forms was to give personal tutors an insight into the student’s world without requiring them to initiate conversations in a ‘cold’ meeting with a stranger, ‘fast-tracking’ a relationship between personal tutors and their tutees. The form was completely optional and formed the basis of the first tutorial meeting between tutors and students, giving some background, but ultimately allowing students to outline issues that they may struggle to articulate in the first instance.

Following the success of this approach, a second form was issued at the end of the year, with questions about the effectiveness of using the initial form. Both ethical clearance and student consent were sought to publish the findings. All responses from the students who agreed to participate were collated in one single document, and with rich findings two papers emerged, one focusing on the role of the tutor, and the other on the impact of Covid-19, but with threads of student wellbeing and a sense of belonging running through both.

It’s safe to say that the findings have made a real impact on our practice. Firstly, the value of the forms for relationship development were clear, with snapshots illustrating that it allowed students to reflect on how they are feeling and to raise any concerns they had. Linked to wellbeing, the approach meant that students could discuss mental health issues and their home life situations, without needing to ‘physically disclose something to a stranger.’ Linked to expectations surrounding the personal tutor role, it was clear that students saw their tutors as the first person they felt ‘comfortable’ with, and they expected them to learn about their names and backgrounds. Qualities of a tutor were clearly identified as ‘respect,’ ‘empathy’ and ‘trustworthiness,’ and at level 4, this was largely characterised by the transitions associated with first year study. Anxiety, relief, wellbeing and the impact of Covid-19 were threaded through these findings, leading back to the role of the tutor primarily for support.

So, what’s next? For practice, the continued use of the digital forms will remain an integral part of our pastoral strategy but rolled out across other year groups also. The value of the personal tutor role needs to be reiterated across the team and plans are afoot to provide in-house training. This is not just a useful step to take within our establishment but should be the case for higher education in general as it is imperative for successfully supporting students as a first point of contact. Further research is needed in the area of digital tools for pastoral care and their potential for fast-tracking relationship development and ‘breaking the ice.’ Working towards the goal of creating an inclusive learning environment starts with relationships, and with the rise in remote working, we can rely on digital tools to help, harnessing their perceived unlimited potential to enhance the student experience.

Jodie Pinnell is a Senior Lecturer, Course Leader and Senior Tutor in the School of Education and Sociology at the University of Portsmouth. She is a Senior Fellow of the Higher Education Academy UK. Follow Jodie on Twitter @jodieEdu

Dr Sukhbinder Hamilton is a Senior Lecturer in the School of Education and Sociology at the University of Portsmouth. She is a Co-Convenor for ‘The Women’s Workshop Sociological Collective,’ and a Fellow of the Higher Education Academy UK. Follow Sukh on Twitter @sukhhamilton1

References

Brinkworth, R, McCann, B, Matthews, C and Nordström, K (2009) ‘First-Year Expectations and Experiences: Student and Teacher Perspectives’, Higher Education 58 (2) 157–173. https://DOI:10.1007/s10734-008-9188-3  

Ghenghesh, P (2018) ‘Personal Tutoring From the Perspectives of Tutors and Tutees’, Journal of Further and Higher Education, 42 (4), 570-584. DOI: https://10.1080/0309877X.2017.1301409

Hilliam, R and Williams, G (2019) ‘Academic and pastoral teams working in partnership to support distance learning students according to curriculum area’, Higher Education Pedagogies, 4 (1) 32-40 https://doi.org/10.1080/23752696.2019.1606674

Jorda, JM (2013) ‘The Academic Tutoring at University Level: Development and Promotion Methodology Through Project Work’,  Social and Behavioral Sciences 106 (1) 2594- 2601

Knight, P (2002) Being a Teacher in Higher Education  Buckingham: SRHE Open University Press

Lochtie, D, McIntosh, E, Stork, A, and Walker, BW (2018) Effective Personal Tutoring in Higher Education. Critical Publishing

Modell, S (2005) ‘Students as Consumers? An Institutional Field‐Level Analysis of the Construction of Performance Measurement Practices’ Accounting, Auditing & Accountability Journal 18 (4) 537-563 https://doi.org/10.1108/09513570510609351

Schwartz, K (2016) I Wish My Teacher Knew: How One Question Can Change Everything for Our Kids Da Capo Lifelong

Situmorang, D (2020) ‘Online/Cyber Counseling Services in the COVID-19 Outbreak: Are They Really New?’ Journal of Pastoral Care and Counseling 74(3) 166–174

Universities UK (2020) Coronavirus (Covid-19) https://www.universitiesuk.ac.uk/covid19

Williams, J (2012) Technology Education for Teachers BRILL

Yale, AT (2019) ‘The Personal Tutor-Student Relationship: Student Expectations and Experiences of Personal Tutoring in Higher Education’, Journal of Further and Higher Education, 43 (4), 533-544, https://doi.org/10.1080/0309877X.2017.1377164