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A new way of addressing the enigma of student engagement

by Caroline Jones and Leonie Sweeney

Psychosocial and Academic Trust Alienation (PATA) Theory as a Methodological Lens

Higher education is experiencing post-pandemic challenges which have increased pressure on students in multifaceted and interconnecting ways (Jones & Bell, 2024). Existing research suggests that post-pandemic, students’ mental health and wellbeing has been significantly impacted (Chen & Lubock, 2022; Defeyter et al, 2021; Jones & Bell, 2025; McGiven & Shepherd, 2022; Nunn et al, 2021). This indicates that research into the field of higher education is needed more pro-actively than ever before, especially given the diverse student market.

Currently there is considerable research in the form of critique of policy trends or evaluation of the effectiveness of changes in practice; however, the PATA theory lens suggests an approach to research centring on the educational psychologies and intricacies of the student and the enigma of student engagement (Buckley, 2018; Jones & Nangah, 2020: McFarlane & Thomas, 2017).

Our recent article presents the PATA theory as a methodological lens through which higher education student behaviours, characteristics, and demographics can be researched. Furthermore, it provides an explanation of the PATA theory with specific links to student engagement. The idea of the PATA theory was first explored by Jones in 2017 and developed further in 2020 and 2021 in response to recognised issues faced relating to student engagement in widening participation student demographics. This research establishes the theory which can be applied to investigating the complexities of student demographics, with the aim being to develop knowledge and understanding of issues affecting students such as post-pandemic engagement.

Guidelines from the QAA (2018) state that due to the demographic of the students who attend each institution, student engagement needs to be interpreted and encouraged in response to student/higher education institutional need. Therefore, student engagement can be interpreted in a variety of ways, examining the links between time, energy and other properties invested by HEIs and students with the aims of cultivating the student experience, strengthening educational outcomes, encouraging development and raising student achievement. Positive student engagement can lead to successful student outcomes, lower attrition rates and improved social mobility, demonstrating the importance of research for understanding and investing in student engagement practices.

The PATA theory sits under the umbrella of alienation theory: it considers the individual student’s psychosocial status (self-concept/self-esteem levels) and has identified links to academic trust levels (Jones, 2021), particularly for students from the widening participation demographics or those who have experienced socio-economic disadvantage, see figure 1.

Figure 1. PATA Theory (Jones, 2021)

The PATA theory fits as a methodology within the realms of phenomenology as it enables researchers to present a narrative to represent the phenomena studied to extract significant statements from the data to formulate meaning. Neubauer, Witkop and Varpio (2019, p91) believe it is imperative for the researcher engaging in phenomenological research to be familiar with the philosophical ‘interpretations of human experience’, whilst Morrow, Rodriguez and King (2015, p644) advise that ‘descriptive phenomenology is especially valuable in areas where there is little existing research’. An additional crucial aspect of phenomenology is understanding that social reality has to be grounded in an individual’s encounters in authentic social situations. The focal point of the PATA theory lens research is to understand how students’ psychosocial status affects the academic trust of their higher education experiences and the relationships that arise out of the social exchanges therein, permitting researchers to construe the associations that the participants make.

This article analyses the PATA theory potential range of research methods that can be employed and used in higher education practice and is supported by three case vignette examples with reflection points.  For example, we would usually see student disengagement relating to activities such as non-attendance, but the PATA theory shows us that the concept of student engagement is much more complex and encourages higher education institutions and professionals to view the issue in a more holistic student-centred way rather than homogenously.

Additionally, post-Covid there has been a significant rise in the number of students presenting with mental health issues, with students struggling to attend and engage with their programmes of study. Currently, the assessment strategies used by HEIs for capturing student engagement fail accurately to measure both student engagement and sense of belonging. However, using the PATA theory as the research lens would provide a deeper insight into the post pandemic issues faced, by focussing on student alienation and the strengthening of trust between the student and the institution. HEIs could then scrutinise their existing on-campus experiences to aid the re-engagement process, and practice could be adapted to increase the student experience, such as including more pastoral 1:1 support time within the timetable.

Some further practical illustrations of how the PATA theory might influence our understanding or make a difference in practice are:

  • To understand potential psychological barriers to student engagement based on demographics, behaviours and characteristics.
  • To identify success stories of positive engagement where good practice can be disseminated or shared to improve student outcomes.
  • To take a deep dive into higher education practices, course or programmes to find out if there are specific teaching and learning barriers affecting students.
  • Provides time and space to analyse intricate needs of specific demographics; behaviours and characteristics such as impact of low tariff on entry gaps or previous educational experiences.
  • Can lead to bespoke action to address potential equality and inclusion concerns.
  • Can be used as an early intervention tool to support students’ re-engagement potentially contributing to reduced attrition and improvements in social mobility.
  • Can be used to explore wider societal issues that affect engagement

The PATA theory has its limitations, being a new and emerging theoretical perspective, and is very much open to academic critique. However, this concept does bring new insight to the complexities of the student community, the higher education institutional and political landscapes and could be used as a methodological lens to develop deeper knowledge and understanding of student engagement challenges. Whilst the PATA theory is a complex idea applied to a range of complex student issues, when the phenomenon is understood well, there is the potential to really make a difference to the educational outcomes for students. Furthermore, existing theories do not make connections between psychosocial status and academic trust which is where the PATA theory can contribute to a stronger understanding of the student phenomena.

The article on which this blog is based is

Jones, C. S., and Sweeney, L (2025) ‘The Psychosocial and Academic Trust Alienation (PATA) Theory: A new lens to research higher education student phenomena: behaviours, characteristics, and demographics’ Student Engagement in Higher Education Journal, 6(1), 79–110 https://sehej.raise-network.com/raise/article/view/1240.

Caroline Jones is an applied social sciences teaching professional with extensive experience working in the children and young people field and lecturing/programme leading in Higher Education. Currently employed as a Tutor based within the Health and Education Faculty at Manchester Metropolitan University, having previously been a Lecturer at the University Campus Oldham and at Stockport University Centre. Also an External Examiner for Derby University/Middlesex University and a Peer Reviewer for IETI. Research interests include; leadership and management, social mobility and social policy, risk, resilience and adolescent mental health, young care leavers, widening participation and disadvantage, originator of the ‘psychosocial and academic trust alienation’ (PATA) theory.

Email: c.jones@mmu.ac.uk. LinkedIn: https://uk.linkedin.com/in/caroline-jones-1bab40b3. Twitter/X: @c_JonesSFHEA. Researchgate: https://www.researchgate.net/profile/Caroline-Jones-39?ev=hdr_xprf.

Leonie Sweeney is a teaching professional within the Applied Social Sciences faculty at Manchester Metropolitan University, with many years of experience working within the children and young people sector. Currently employed as a Higher Education Course Leader and Lecturer, delivering Children and Young People and Early Years degree courses. Additionally, is an External Examiner for University of Chichester and University of Sunderland. Research interests include: student engagement, social mobility, widening participation.

Email: leonie.sweeney@oldham.ac.uk


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The importance of academic mental health

by Roz Collings

It was University Mental Health day on Thursday 14th March 2024. This is a national UK project organised by Student Minds and University Mental Health Advisory Network, aiming to start a conversation to ensure university wide mental health is a priority.  I continue to be an advocate for whole institution wellbeing, enhancing focus on academics in policies and practice, as well as increasing impactful research regarding academic mental health so it was pleasing to see university staff being given a spotlight..

The mental health of students has long been a topic of interest with decades of primary research, systematic reviews and meta-analyses, alongside cross cultural comparisons, highlighting the poor mental health of University Students in comparison to the general public (Brown, 2018; Campbell et al, 2022; Macaskill, 2013). The COVID pandemic created a further influx of concentrated efforts in finding supportive solutions for the student mental health crisis (Chen and Lucock, 2022; Copeland et al, 2021). It is also well evidenced that poor mental health of students is strongly related to poor academic outcomes such as achievement and retention (Pascoe et al, 2019; Thomas et al, 2021).

But what do we know about academic mental health? Historically academic staff mental health has received minimal attention. Although investment in the area is growing, a recent systematic review highlighted the stressful academic environment and higher levels of burnout within the industry compared to other jobs (Urbina-Garcia, 2020). Increased workloads, pressures of research funding, lack of work-life balance and lack of management support are universal trends globally (Kinman and Jones, 2008) leading to many university academics leaving the profession (Heffernan et al, 2019; Ligibel et al, 2023). Dr Zoe Ayres created a poster of common stressors for academics for part of the mental health series (see Figure 1) which highlights the multiple facets and identities an academic contends with within their working life. Academia has changed substantially even within the 23 years I have been working. Centralisation and reduction of academic administrative staff moves much of the work onto the academics. With the increased focus on student mental health has come an increased reliance on academics for pastoral support. In addition performance indicators such as retention, satisfaction etc have become important outcome measures for all staff appraisals, no matter the level.

Figure 1

UK university Equity/ Equality, Diversity and Inclusion (EDI) initiatives developed from the Athena SWAN (Scientific Women’s Academic Network) Charter through Advance HE and focused initially on gender equality. Since then Advance HE has also developed the “race charter”. However, by 2021 there remained little engagement in disability equality and the intersectionality of disabled people with other EDI groups (Wolbring and Lillywhite, 2021). The University of Wolverhampton has a disability charter and is showing meaningful positive shifts towards inclusivity when it considers all the protected characteristics. However, I sit on university and national disability boards and the conversations around mental health (dis) abilities seem forced and an afterthought. My own recent research has shown high levels of stigma associated with disclosing of mental ill health and a fear of how that information would be used. Staff were concerned that they would not be taken seriously in their roles, that they would be unable to progress in their career and that their colleagues would see them as a “weak link” (Collings, 2023). I personally didn’t disclose mental ill health to my line managers until I was 15 years into my academic career and there remain concerns of how it may impact my progression.

It is time for some significant changes to happen in our profession. All of my team are deeply passionate about supporting our students with understanding and a great deal of knowledge. We should show the same level of compassion towards ourselves and our colleagues.  The culture of the university needs to change rapidly to destigmatise mental ill health disclosure and provide meaningful interventions and support. But “it seems likely that the peculiar nature of higher education actively encourages particular kinds of bullying” (Tight, 2023, p123) and research continues to highlight that bullying in UK and international HE remains rife (Tight, 2023).

What can universities do?

Universities need a fundamental shift to consider wellbeing as an institutional whole. Academic staff wellbeing is just as important as, if not more important than, student mental health. As Richard Branson once wrote “if you look after your staff they’ll look after your customers. It’s that simple”. It is that simple, and this mentality should be applied to staff and students. Academic staff who are well and focused will offer the best support, guidance and teaching to your students. Therefore, I argue that whole university mental health, with academic and professional services included, should be to the fore in university policies and higher management discussions. Higher management should be role modelling work-life balance and self-care, so it can trickle down and change the message from presenteeism and overworking to maintaining a correct sustainable balance of work and life. Developing disability equality charters enables institutions to consider their own policies in relation to institutional culture, dignity at work, grievance policies, absence policies (to incorporate disability sickness), reasonable adjustments and workload modelling. These should not be reactive but more proactive in nature, with meaningful interventions that maintain the interconnection between staff and students (Brewster et al, 2022).

Roz Collings is Associate Professor and Head of Psychology in the School of Psychology in the University of Wolverhampton’s Faculty of Education, Health and Wellbeing. She is the editor of the Research into Higher Education Abstracts journal. Roz is passionate about evidence based practice in Higher Education, raising the quality and impact of Higher Education Research and coaching/ mentoring new researchers in research design and statistical analysis. Her current research is focusing on Academic Wellbeing and she was part of the team writing the Disability Equality Act for the University of Wolverhampton with a role focusing on Mental Health. 

This is an adapted version of a blog first published on the University of Wolverhampton website and is reproduced here with permission.

Reference

Collings, R (2023) Academic Mental Health in Higher Education European Congress of Psychology Brighton, July 2023


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How are you today, on a scale of 0-10?

By Paul Temple

I do like a nice two-by-two matrix, don’t you? I’ve been told that they’re such a feature of teaching at Harvard Business School that the whiteboards there come with the gridlines ready-marked (that’s in the “too good to check” category, by the way, in case you’re a HBS alum). So my attention was immediately caught when I saw that Rachel Hewitt’s HEPI Policy Note on “Measuring well-being in higher education” (May 2019) featured one. One axis is “mental wellbeing” and the other is “mental ill-health”. This is interesting, implying that the two are entirely distinct categories, when I suspect that most people would assume that the one goes in step with the other. So the matrix quadrant of “optimal mental wellbeing” and “maximal mental ill-health” conjures up a consultation on the lines of:

Psychiatrist: “Good morning, how are you feeling today?”

Patient: “Absolutely great, thank you, doctor!”

Psychiatrist: “So, let’s continue our discussion of your feelings of worthlessness and alienation…”

I’m not saying that the two categories are not in fact separate – I don’t have the expertise to make a claim either way – but the HEPI note, saying that mental ill-health requires “dedicated interventions” whereas lack of wellbeing needs “generalised resources”, doesn’t help me much in grasping the distinction being drawn here. The HEPI note then encourages universities to measure wellbeing so that “we can better understand the long-term trends in the health of those in the higher education sector” with a view to reducing “the likelihood of mental illness”. So the two are it seems, after all, linked in some way. There goes the nice two-by-two matrix then, if mental wellbeing and mental health are actually on a continuum.

So what about measuring wellbeing? There’s a good bit of this going on, by ONS (“On a scale of 0 to 10, how anxious did you feel yesterday?”) and the Student Academic Experience Survey, with an impressive sample size of 14,000. This apparently produced in 2017 a positive response to a “Life worthwhile?” question from just 19% of students – a figure which the HEPI note doesn’t seem to think worth remarking on. Are we really saying that only 19% of students think that their lives are worthwhile? This deeply implausible finding – which might perhaps be explained by respondents interpreting the question as something like, “Could your life be improved in same way?” – is thrown into even greater doubt when it turns out that the DLHE data for graduates has 80% of them answering “high” or “very high” to a “Life worthwhile?” question (and most of the rest give a “medium” answer).

“Not everyone”, goes on the HEPI note, “is keen on the increased collection of well-being measures.” Well, no, if the data are as all over the place as these are. But one key reason apparently given for not collecting wellbeing data is a concern that universities will then be judged on a measure over which they have no control. True, they do not have control over their students’ wellbeing, and nor should they have. Where is the evidence that students define themselves wholly as “students”, rather than individuals who happen to be students and a mass of other things besides? A negative answer to a wellbeing question could just as much reflect the breakup of a relationship, seeing Nigel Farage on TV, or watching Arsenal play, as it has to do with the university. The HEPI note argues the other way, saying that “We cannot make improvements in the delivery of higher education if we do not understand our weaknesses” – the assumption being that the factors that cause poor mental wellbeing are “weaknesses” to be found somewhere in the university, susceptible to management interventions. Universities can try to improve their NSS scores by providing feedback more promptly, or whatever, because students have themselves defined the problem precisely: “We want faster feedback”. No such precision can be available to help improve wellbeing, as your idea of wellbeing may be completely different to mine. Universities should instead do what they are supposed to do – using their resources to create a community which supports the best teaching and research that it can achieve – and allow students to build mental resilience in their own ways by drawing on the intellectual resources that should be on offer to them.

SRHE member Paul Temple, Centre for Higher Education Studies, UCL Institute of Education, University College London.